Case Manager

The Benevolent Society; Brisbane; Hybrid; AUD 93,000 - 100,000; Full time

Benefits offered by this job

Salary Packaging up to $18,550

Hybrid work options

Monthly ADOs – 12 extra days off

Fitness Passport access

EAP support

Additional leave options

Cultural inclusion

Job summary

The Benevolent Society is seeking a Case Manager (Child & Family Practitioner) for our Intensive Family Support program in Loganholme. You will engage with at‑risk families, conduct assessments, build plans and coordinate with partner services to keep children safe at home.

We offer a permanent full‑time role with hybrid work options, salary packaging, and a competitive package including superannuation and additional wellbeing benefits.

Qualifications

• Bachelor’s degree in Social Work or Human Services.
• Two years’ relevant experience in child protection or family services is desirable.

Responsibilities

• Engage and provide intensive support to at‑risk families to improve parenting and safety.
• Undertake initial assessments and develop case plans with a strengths-based approach.
• Coordinate with child protection and community services to ensure holistic support.
• Collaborate with service providers to connect families with needed resources.
• Monitor and review client plans, adjusting as needed to reduce risk.

Skills

Two years’ relevant experience

Education

Bachelor’s Degree in Social Work or Human Services

Job description

• Permanent full-time role based on Yuggera Country in Loganholme with potential for permanency in the future
• $93k - $100k + Super + Salary Packaging + Meal & Entertainment Card
• Flexible Friendly organisation, hybrid work options available

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia's first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice‑led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

Our Intensive Family Support program offers voluntary in-home family support to families who are at risk of entering or re – entering the Child Protection System. Through case management and effective relationship building, we aim to strengthen families so children can live at home safely, free from abuse and neglect.

As our Case Manager (Child & Family Practitioner), you will engage and provide intensive support to at risk families to help them make positive choices in their parenting. Using your practice framework as well as Structured Decision‑Making tools, you will undertake an initial assessment of a family’s strengths and needs and develop case plans that build on the family’s resilience to enable them to overcome risks and increase the family’s functioning.

How You Will Contribute

• Collaborate with child protection and community services to enhance safety and family functioning at home.
• Assess family needs using Common Assessment Tools, tailoring in‑home support to increase capacity and reduce risk.
• Engage clients of all ages during assessment, developing, implementing, and reviewing client plans with a focus on strengths and risk reduction.
• Coordinate with various service providers to ensure comprehensive support and access to necessary resources.
• Join a dynamic team of specialists dedicated to delivering a comprehensive support service prioritizing child safety.

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we'd love to tell you more.

• Salary Packaging & Perks - Maximise your take‑home pay with up to $18,550 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.
• Flexibility & Wellbeing - Enjoy hybrid work options, monthly ADOs (12 extra days off per year for full time staff), Fitness Passport access, EAP support, and the option to purchase additional leave.
• Recognition & Growth - Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.
• Cultural Inclusion - Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.
• Employee Networks - Connect through our diverse, employee‑led networks that celebrate diversity and foster connection and allyship across shared experiences and identities

Your Skills and Experience

We want you to be successful in your new role! This means you'll have a Bachelor’s Degree in Social Work or Human Services field, and:

• Two years’ relevant experience (desirable but not essential).
• Excellent understanding of child protection issues and client vulnerabilities such as drug and alcohol use, domestic violence, mental health issues, and the impact of trauma and the effect on childhood behaviour and development.
• Experience managing complex cases & working with children, young people and their families who are either at risk of entering or who have had involvement with the child protection system.
• Working in a strengths-based resilience framework to achieve lasting change.
• Capacity to engage with people from all walks of life including the local Aboriginal community.
• A Current Driver’s License.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of the First Nations people, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Need more information or have questions? Feel free to reach out to Jessica Broomhall on [e-mail] for a friendly, confidential discussion.

*Internally this role is called a Child & Family Practitioner.