Case Manager

Family And Disability Services; Ayr; On-site; AUD 144,648,000 - 146,026,000; Full time

Benefits offered by this job

Flexible work arrangements

NFP Salary Packaging

Rewards platform

Parental leave benefit

Diversity and inclusion leave

Career development

Job summary

UnitingCare Queensland is seeking a Case Manager for the FaDS team. This role supports vulnerable young people and families, with Aspire program involvement in Townsville. You’ll coordinate services, deliver intake assessments, and drive client-centred planning and counselling to improve outcomes.

You will work with other stakeholders to provide integrated responses, in a not-for-profit environment that values development, flexibility, and commitment to safeguarding children and families.

Qualifications

• Undergraduate qualification in a relevant human services field (Social Work, Counselling, Psychology or related).
• Experience with therapeutic processes and practices, including ability to analyse, evaluate and recommend.
• Experience providing youth support, counselling within a case management framework with outcomes for clients.

Responsibilities

• Intake assessment
• Client centred planning
• Counselling and therapeutic support
• Case management
• Integrated responses with stakeholders for Aspire program.

Skills

Counselling

Youth support

Case management

Therapeutic processes

Education

Undergraduate qualification in human services (Social Work, Counselling, Psychology)

Job description

Case Manager Family and Disability Services Ayr, QLD, AU

Employment Term: Maximum Term to 22 September 2027, Full-Time (38 hours per week)

Remuneration: $53.43 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Applications Close: Applications will be reviewed as they are received and, therefore, may result in the role closing early if the right applicant is found.

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

The Aspire program, based in Townsville, provides free support to young people who are not being protected by their family, friends and communities.

As a Case Manager with the Aspire Program in Townsville, you will facilitate the development of quality practices and effective coordination of the service delivery, including group programs, to vulnerable young people accessing the service. In this role, you will work with youth to build capacity, connectedness, reliance, wellbeing, education outcomes, career options, safe and stable housing and positive family and community relationships.

The key responsibilities include but not limited to:

• Intake assessment


• Client centred planning.


• Counselling and therapeutic support


• Case Management


• Integrated Responses in partnership with other stakeholders in support of clients of Aspire.

What makes a difference for us?

• A minimum of an undergraduate qualification in a relevant human services field i.e. Social Work, Counselling, Psychology or other Human and Behavioural Science discipline


• Sound knowledge of and demonstrated ability to utilise therapeutic processes and practices including the ability to analyse, evaluate and make objective judgments and recommendations.


• Demonstrated experience in providing youth support, counselling and related responses within a case management framework with outcomes that enable clients to make informed choices in their lives.


• Demonstrated knowledge of child and youth development particularly in relation to the effects of trauma, violence, grief


• Current Qld Drivers Licence


• Working with Children Check (Blue Card)

What makes a difference for you?

• Flexible work arrangements to support work-life balance


• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained


• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs


• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme


• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events


• Career development opportunities to challenge yourself, grow and make a meaningful difference


• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.