Cartage Co Ordinator

Mondiale Vgl; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Global company culture

Supportive team environment

Career growth opportunities

Job summary

Mondiale VGL is seeking an experienced Cartage Coordinator in Sydney, NSW to ensure timely and accurate delivery of transport services. The role requires strong communication with carriers, customers and site managers to maintain exceptional service levels.

Responsibilities include daily freight planning, shipment management, container status updates, and compliance with safety and regulatory standards. A proactive, solutions-focused mindset and the ability to prioritise in a fast-paced

Qualifications

• 4+ years in Customer Service within logistics.
• Attention to detail to meet deadlines.
• Strong time management in a high-paced setting.
• Confident communicator with customer service skills.
• Proactive and solutions-focused, with strong troubleshooting capabilities.
• Team player with a flexible, can-do mindset.

Responsibilities

• Customer Communication: Answer emails and calls promptly, acting as liaison between clients, site managers, and transport staff.
• Planning and Scheduling: Daily scheduling of freight runs, aligning driver and subcontractor movements for on-time delivery.
• Operations and Execution: Organise inbound and outbound shipments, monitor container status, and manage PODs and documentation in the TMS.
• Compliance and Risk: Stay updated on customs and regulatory requirements; support driver welfare and safety standards.
• Process Improvement: Collaborate to reduce transport costs and improve margins while maintaining service excellence.

Skills

Customer service

Communication

Time management

Problem solving

Tools

TMS

Job description

We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service.

Key Responsibilities

Customer Communication

Answer emails and calls promptly and professionally, serving as the trusted liaison between clients, site managers, and transport staff.

Keep all stakeholders up-to-date with delivery ETAs and site access, ensuring clarity and confidence.

Planning and Scheduling

Daily Scheduling: Plan and coordinate freight runs, aligning driver and subcontractor movements for on-time delivery.

Scheduling Alignment: Ensure all activities are in line with Mondiale VGL Fleet requirements.

Operations and Execution

Shipment Management: Organise inbound and outbound shipments to ensure timely delivery.

Container Management: Monitor and follow up empty container status; handle DAWR containers as required.

Documentation and Systems: Process freight paperwork, maintain the Transport Management System (TMS), and manage delivery confirmations (PODs).

Compliance and Risk

Customs Awareness: Stay updated on customs compliance changes and relevant regulatory requirements.

Safety and Welfare: Support driver welfare and align with heavy vehicle fatigue and safety standards.

Process Efficiency: Work with the team to ensure smooth processes and identify opportunities to reduce transport costs and improve margins.

Service Excellence: Maintain a high standard of customer service across all interactions.

Qualifications

• 4+ years in Customer Service with previous experience in a similar role within the logistics industry
• Strong attention to detail with the ability to meet strict deadlines
• Exceptional time management and the ability to prioritise in a high-paced setting
• Confident and professional communicator with proven customer service skills
• Proactive and solutions-focused, with strong troubleshooting capabilities
• Positive attitude and team player with a flexible, can-do mindset

Additional Information

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.

CARTAGE CO ORDINATOR • Sydney, New South Wales, Australia