CARPARK CUSTOMER SERVICE OFF CASUAL

Brisbane City Council; Brisbane; On-site; AUD 82,000 - 87,000; Part time

Benefits offered by this job

Flexible working hours

Free gym and wellness centre

Generous leave provisions

Competitive hourly rate

Job summary

Brisbane City Council is seeking a casual rostered carpark attendant to provide professional operations at King George Square and Wickham Terrace carparks, which run 24 hours, 7 days a week. You will assist customers, manage incidents, and perform cashier duties while adhering to WH&S and safety standards.

Role requires availability across early morning to late night shifts, with some independent and team work.

Qualifications

• Criminal History Check required.
• Pre-employment medical assessment.
• Availability to cover early morning to late night shifts.

Responsibilities

• Provide professional carpark operations at King George Square and Wickham Terrace 24/7.
• Deliver high level customer service and address customer concerns.
• Report breakdowns or incidents and maintain WH&S.
• Perform cashier duties, direct traffic, and cleaning; use MS Word/Excel/Outlook for admin tasks.
• Work independently and as part of a team across rotating shifts (5:15am–12:15am).

Skills

Customer service

Interpersonal skills

Time management

Tools

Microsoft Word

Excel

Outlook

Job description

Salary Range: Band 3 - $82,008 – $87,344 per annum plus superannuation & casual loading

Work type: Casual rostered shift work

Our Branch

Brisbane City Council’s Transport Assets and Operations Branch have a key role to play in planning and maintaining the transport network, implementing our city’s Transport Plan, enabling the efficient and sustainable movement of people and freight.

Brisbane City Council owns and operates two car parks in the Brisbane Central Business District (CBD) at King George Square and Wickham Terrace. Both car parks operate with extended hours throughout the year, including on public holidays and during some special events. Together they provide 1100 underground and multilevel parking bays.

About the role

In this role, you will provide professional, courteous and efficient carpark operations for Council’s paid off-street parking stations at King George Square and Wickham Terrace carparks, which operate 24 hours, 7 days a week.

These locations are busy and require a vigilant and proactive approach to carpark attendance and a high level of customer service. In this role you will responsibly assist customers with car parking, address their concerns, report breakdowns or incidents, maintain cleanliness and ensure Workplace Health and Safety (WH&S) is maintained.

In addition, general administrative duties are required through the use of software applications including Microsoft Word, Excel and Outlook. This role works independently and as a team and is ideal for people who enjoy customer service, a variety of duties and are available to cover the carparks’ operational hours throughout the week and weekends between 5:15 am – 12:15 am for a maximum 8-hour shift.

To be successful for the role you will:

• have excellent customer service and interpersonal skills to handle difficult customers
• be very self-motivated and work well within a high performing team.
• effectively manage your time, work independently, make good decisions and solve day to day problems with minimal supervision
• multi-task and be flexible in completing all tasks involved in carpark attendance (directing traffic in and out of the carpark, cashier duties, and cleaning)
• comply with WH&S work processes and procedures.

Note this role requires:

• a Criminal History Check
• pre-employment medical assessment to assess your ability to perform the occupational requirements of the role.

Benefits of working for Council include:

• flexible working hours and flexible arrangements
• free gym and wellness centre
• generous leave provisions
• competitive hourly rate.

Application Closing Date: Sunday 8 November 2026 at 11:55pm AEST.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — includingpaid or unpaid employment,operatingtheir own business or volunteering in certain circumstances — and to manage any conflictsof interest or other risks (such as fatigue)in a way that puts the public interestfirst.Maintainingemployment outside Council does notprecludeyou from being considered for roles within Council.