Care & Services Manager

Infinite Aged Care; Canterbury-Bankstown; On-site; AUD 55,000 - 69,000; Part time

Benefits offered by this job

Free training modules

Salary packaging benefits

Discounted health insurance

Fitness passport

Carefriends referral program

Career across 23 homes

Employee Assistance Program

Veterans encouraged

Job summary

Infinite Care seeks a Duty Shift Supervisor to lead day-to-day operations at Southhaven Care Home in Padstow Heights, NSW. The role supports the leadership team, oversees shift operations, and ensures high standards of patient care and customer service.

Ideal candidates have an operations or hospitality leadership background, with a focus on excellence, staff mentoring, and strong communication skills. Weekend shifts and some weekdays are required.

Qualifications

• Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
• Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance, operational standards, and documentation.
• Effective time‑management and prioritisation skills to navigate a fast‑paced environment.
• A commitment to delivering exceptional service to elderly residents, with a strong customer‑service mindset.
• Ability to mentor, train, and support team members to enhance performance and service delivery.

Responsibilities

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Job description

The Role

The Duty Shift Supervisor plays a vital role in the effective day-to-day operations of Infinite Care homes, with a key focus on the direct supervision of operational excellence. Working collaboratively with all Heads of Department, this role ensures operational excellence across each shift. As a member of the leadership team, the Duty Shift Supervisor leads the daily functions of the care home in alignment with the expectations set by the General Manager.

We are seeking someone who is available part time, a true leader and can work weekends and some weekdays in our Southhaven Care Home in Padstow Heights, NSW Infinite Care | Padstow Aged Care Home NSW

The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.

Weekdays am & pm shifts and Weekend am shifts available.

A day in the life could look like:

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Essential for the role

• Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
• Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance, operational standards, and documentation.
• Effective time‑management and prioritisation skills to navigate a fast‑paced environment.
• A commitment to delivering exceptional service to elderly residents, with a strong customer‑service mindset.
• Ability to mentor, train, and support team members to enhance performance and service delivery.

Why work for us?

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative, down-to-earth team culture where people truly care.
• Grow with us – we are rapidly expanding!
• We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people’s lives.

Infinite Care’s Employee benefits;

• FREE mandatory & self-paced training modules throughout your employment.
• Salary packaging benefits as a not‑for‑profit provider.
• Discounted health insurance & fitness passport to access health and wellbeing sessions.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Ability to span your career across our 23 homes nationally.
• Employee Assistance Program for family, financial and wellbeing support services.
• Defence/Military Veterans are encouraged to apply.

As part of our pre-employment phase an online medical assessment and other work-related checks are mandatory.