Care & Service Operations Coordinator

My Guardian; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

My Guardian is seeking a Senior People & Culture Coordinator (Service & Operations) to support day-to-day HR operations across a large, multi-site workforce in Australia and New Zealand. You will partner with leaders, payroll, and People & Culture teams to ensure accurate records, compliant processes, and timely employee lifecycle management.

You will drive onboarding/offboarding, contracts, and data integrity while contributing to HR technology and process improvements in a fast-paced,

Qualifications

• 3+ years of experience within HR Operations, People & Culture, Shared Services, or workforce administration environments.
• Experience managing end-to-end employee lifecycle activities including onboarding, offboarding, contract administration, promotions, workforce movements, and employee records management.
• Strong HR systems experience, ideally across enterprise people and workforce management platforms.
• Advanced administration, reporting, and data management capability with strong attention to detail.
• Experience producing workforce reports and analysing employee data trends, turnover, compliance, and workforce movements.
• Knowledge of Australian employment legislation, National Employment Standards, Fair Work obligations, and workplace compliance requirements.
• Exposure to visa management, work rights compliance, labour mobility programs, or similar workforce compliance environments will be highly regarded.
• Strong stakeholder engagement and communication skills with the ability to build credibility and trust across the business.
• A proactive, organised, and solutions‑focused approach to work.

Responsibilities

• Onboarding and offboarding management; prepare employment contracts and variation documentation.
• Coordinate employee records and system updates; support probation and compliance activities.
• Monitor workforce data quality and produce HR reports and insights.
• Contribute to HR technology and process improvement initiatives involving workforce management and employee systems.
• Support a workforce environment that includes labour mobility and work rights compliance requirements.

Skills

HR Operations

Stakeholder engagement

Attention to detail

Organisational skills

Proactive problem-solving

Tools

HR systems

Job description

Senior People & Culture Coordinator (Service & Operations)

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Job Description

About the Organisation: Our client is a large and highly respected national organisation with a significant multi-site workforce operating across Australia and New Zealand. Known for its commitment to operational excellence, continuous improvement, safety, quality, and people development, the organisation provides a fast-paced and collaborative environment where employees are supported to grow their careers while contributing to meaningful business outcomes.

With ongoing investment in people, systems, and workforce capability, the organisation is currently undertaking several people and technology initiatives designed to enhance operational performance and employee experience across the business.

About the Role: Reporting to the Head of People Services and Operations, this newly elevated position has been created to provide critical operational support during a period of increased activity, workforce transformation, and organisational review. As the Senior People & Culture Coordinator, you will play a key role in ensuring the smooth delivery of day‑to‑day HR operations across a large and diverse workforce. Working closely with leaders, employees, payroll, and the broader People & Culture team, you will provide accurate and timely support across the full employee lifecycle while helping maintain workforce compliance and data integrity.

Your responsibilities will include managing onboarding and offboarding processes, preparing employment contracts and workforce variation documentation, coordinating employee records and system updates, supporting probation and compliance activities, monitoring workforce data quality, and producing people‑related reports and insights. You will also contribute to HR technology and process improvement initiatives involving workforce management and employee systems, while supporting a workforce environment that includes labour mobility and work rights compliance requirements.

You will also contribute to HR technology and process improvement initiatives involving workforce management and employee systems, while supporting a workforce environment that includes labour mobility and work rights compliance requirements.

This is a highly visible role suited to a proactive HR operations professional who enjoys working in a dynamic environment, managing competing priorities, and delivering exceptional service to stakeholders.

About You: You are an experienced HR Operations, People & Culture Coordination, Shared Services, or HR Advisor who thrives in fast‑paced and high‑volume operations environments. You bring strong operational discipline, exceptional attention to detail, and a genuine commitment to providing outstanding employee experiences. You are comfortable working autonomously, have excellent organisational skills, and are confident partnering with stakeholders at all levels.

To be successful, you will ideally bring:

• 3+ years of experience within HR Operations, People & Culture, Shared Services, or workforce administration environments
• Demonstrated experience managing end‑to‑end employee lifecycle activities including onboarding, offboarding, contract administration, promotions, workforce movements, and employee records management
• Strong HR systems experience, ideally across enterprise people and workforce management platforms
• Advanced administration, reporting, and data management capability with strong attention to detail
• Experience producing workforce reports and analysing employee data trends, turnover, compliance, and workforce movements
• Knowledge of Australian employment legislation, National Employment Standards, Fair Work obligations, and workplace compliance requirements
• Exposure to visa management, work rights compliance, labour mobility programs, or similar workforce compliance environments will be highly regarded
• Strong stakeholder engagement and communication skills with the ability to build credibility and trust across the business
• A proactive, organised, and solutions‑focused approach to work

Additional Requirements/Benefits: Initial contract opportunity of approx. 3 months with potential for extension or permanency; exposure to a large, complex, and nationally recognised organisation; opportunity to contribute to people systems transformation and process improvement initiatives; collaborative People & Culture team environment with experienced HR professionals; broad workforce exposure across operational, corporate, and frontline employee groups; onsite role with strong stakeholder interaction and business visibility; immediate commencement available.

Below are the EEO and inclusion statements retained verbatim:

Tandem Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.