Care Quality Lead – Coleraine

Optimum Care Group; Coleraine; On-site; AUD 58,000 - 61,000; Full time

Benefits offered by this job

£500 Joining Bonus – paid after 6 the

Excellent pay rate: £15.13 per hour +

On-Call Rate (weekdays/weekends)

Enhanced Bank Holiday Rate: up to £30.

Permanent Contract (no zero-hours)

Blue Light Discount Card

Company Pension

Mental Health Support Line

Free tunic supplied

Paid training

Further education opportunities

Mobile phone provided

Career progression

Management support

Domiciliary care with leading company

Job summary

Optimum Care Group is seeking a compassionate Care Quality Lead to ensure the welfare of clients in their own homes in Coleraine. The role requires proactive task prioritisation, independent work, strong communication, and confidentiality.

The candidate will lead care delivery, train staff, liaise with clients and families, and participate in on-call duties, while upholding company values and high standards of care.

Qualifications

• Requires compassion and passion for well-being of vulnerable individuals.
• Exceptional verbal and written communication skills.
• Ability to manage time and workload independently and maintain confidentiality.

Responsibilities

• Ensure high standard of service delivery meeting statutory requirements.
• Report client care issues related to health and safety and assist with resolution.
• Provide care to clients when required.
• Train and develop staff during probation and foster career growth.
• Liaise with clients and families and attend client reviews.
• Monitor quality of care delivered in the community.
• Participate in rotational on-call duty during office closures.

Skills

Compassionate

Communication skills

Time management

Professional demeanour

Confidentiality

Education

NVQ Level 2 in Care

Tools

ICT skills

Job description

Northern Ireland's Leading Health & Social Care Organisation

Job Title

Care Quality Lead

Location

Coleraine

Contract Type

Permanent

Job Type

Full-time

Working Hours

39 hrs per week

Annual Leave

5.6 weeks Pro Rata

Hourly Rate

£15.13 per hour + 30p per mile mileage

Joining Bonus

£500, paid after 6 months in your role

Benefits

• £500 Joining Bonus – paid after 6 months in your role
• Excellent pay rate: £15.13 per hour + 30p per mile mileage
• Generous weekday and weekend On-Call Rate
• Enhanced Bank Holiday Rate: up to £30.26 per hour
• Permanent Contract (no zero-hours)
• Eligible to apply for a Blue Light Discount Card
• Free tunic supplied
• Company Pension
• Access to our Employee Mental Health Support Line
• Paid and ongoing comprehensive training
• Further education opportunities
• A mobile phone will be provided for work purposes
• Career progression opportunities
• Support from Management
• Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland

The Role

We are seeking a compassionate individual with a strong drive and passion for ensuring the well-being of vulnerable individuals in the comfort of their own homes. The ideal candidate is proactive, prioritises tasks, works independently and solves problems. Exceptional communication skills, both verbal and written, and proficiency in electronic communication are crucial. A positive, friendly, and professional demeanour is essential, coupled with flexibility regarding working hours. The successful candidate will self-manage time and workload efficiently, maintain confidentiality, promote and instil company values within the team, lead by example, and uphold high standards of care.

Main Duties Of This Role

• Ensuring a high standard of service delivery, meeting all statutory requirements.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, supporting new employees through their probationary period, and fostering career growth within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Participating in rotational on-call duty during office closures (including bank holidays).
• Completion of records to the required standard.
• Providing office cover when required.
• Attending weekly update meetings with the Co-Ordinator to ensure effective communication.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver's licence and access to a car & car insurance in connection with business.
• Mobile phone.
• NISCC registered.
• Availability between the hours of business (7am – 11pm approx.).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

Equal Opportunities Statement

Optimum Care is an Equal Opportunities Employer.

Closing Date

Wednesday 30th September 2026

We are delighted you want to be part of our team!