Care Partner Team Leader

Australian Unity; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Community Leave

Wellbeing Leave

Flexible Work Options

LinkedIn Learning

Staff Discounts

Fitness Passport

Parental Leave

Job summary

Australian Unity is seeking a Care Partner Team Leader to head a Neighbourhood-based Care Partnering team. This full-time role is based at Penrith and focuses on delivering exceptional customer outcomes, proactive care management and operational excellence.

You will lead a multidisciplinary team, drive performance across planning, engagement and risk management while building strong relationships with Service Delivery, Clinical Services and Customer Support.

Qualifications

• Experience leading teams in aged care, health services or other regulated customer-focused environments.
• Coaching, mentoring and developing others to improve performance.
• Customer-centred approach with emphasis on quality outcomes and service excellence.
• Ability to use data, insights and performance metrics to drive improvement.
• Strong stakeholder engagement and influencing skills.
• Experience working across multiple teams to deliver outcomes.
• Understanding of quality, risk and governance in a regulated environment.
• Ability to lead teams through change and continuous improvement initiatives.
• Knowledge of Suppport at Home, Home Care Packages or Aged Care Quality Standards is highly regarded.

Responsibilities

• Lead and develop Care Partners, Clinical Care Partners and Care Partner Support team members.
• Drive team performance across customer outcomes, care planning, engagement, retention and operational objectives.
• Monitor performance data, customer trends, utilisation outcomes and workload distribution to identify opportunities for improvement and proactively manage risk.
• Support customers to receive timely reviews, care planning and services aligned to their goals, changing needs and funding arrangements.
• Promote effective funding utilisation and identify opportunities to improve customer outcomes.
• Support risk management, governance and quality activities across the team.
• Build effective working relationships across Service Delivery, Scheduling, Clinical Services, Navigation and Customer Support teams.
• Foster a culture of accountability, continuous improvement and customer focus.

Skills

People leadership

Stakeholder engagement

Data-driven decisions

Change management

Customer outcomes focus

Coaching & mentoring

Education

Relevant health/aged care qualification

Job description

19h ago , from Australian Unity Group Services Pty Ltd

At Australian Unity, we're reimagining how health and care are delivered across local communities. Through our integrated and person-centred model of care, we help customers live healthier, more independent and connected lives.

We are seeking a Care Partner Team Leader to lead a Neighbourhood-based Care Partnering team focused on delivering exceptional customer outcomes, proactive care management and operational excellence.

In this leadership role, you will drive team performance, develop capability and support the delivery of coordinated services that respond to customers' goals, changing needs and funding arrangements. You'll play an important role in advancing our More Care for Our Customers strategy while contributing to sustainable growth and service excellence.

This is a full-time role based at Penrith

About the role

In this role, you will lead a multidisciplinary team and support the delivery of high-quality customer outcomes across your Neighbourhood portfolio.

You will:

• Lead and develop Care Partners, Clinical Care Partners and Care Partner Support team members.
• Drive team performance across customer outcomes, care planning, engagement, retention and operational objectives.
• Monitor performance data, customer trends, utilisation outcomes and workload distribution to identify opportunities for improvement and proactively manage risk.
• Support customers to receive timely reviews, care planning and services aligned to their goals, changing needs and funding arrangements.
• Promote effective funding utilisation and identify opportunities to improve customer outcomes.
• Support risk management, governance and quality activities across the team.
• Build effective working relationships across Service Delivery, Scheduling, Clinical Services, Navigation and Customer Support teams.
• Foster a culture of accountability, continuous improvement and customer focus.

What you'll bring

You are an experienced people leader who enjoys supporting teams, improving customer outcomes and leading operational performance in a fast-paced environment.

You will bring:

• Experience leading teams within aged care, health, community services or another regulated customer-focused environment.
• Demonstrated people leadership capability including coaching, mentoring and developing others.
• A customer-centred approach with a strong focus on quality outcomes and service excellence.
• Ability to use data, insights and performance metrics to drive decision-making and continuous improvement.
• Strong stakeholder engagement and influencing skills.
• Experience working across multiple teams to deliver outcomes.
• Understanding of quality, risk and governance requirements within a regulated environment.
• Ability to lead teams through change and continuous improvement initiatives.
• Knowledge of Support at Home, Home Care Packages or Aged Care Quality Standards, and relevant qualifications in health, aged care, community services, nursing, allied health or business will be highly regarded.

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options in line with company policy
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products as well as our travel and retail partners
• Fitness Passport - discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan