Compassionate In-Home Care Partner

Right at Home; Ballina Shire; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Ongoing training and clinical support

Company vehicle

Laptop

Job summary

A leading home care provider in Ballina is looking for a Care Partner. The role involves guiding clients through their care journey, ensuring they receive person-centred support. Candidates must have 1-2 years of experience in community care, strong communication skills, and the ability to develop personalized health plans. The position is full-time with a company vehicle provided for client travel, and involves after-hours support on occasion. This is an opportunity to make a significant impact on clients' lives and contribute to their well-being.

Qualifications

• 1-2 years experience in community or aged care in case management.
• Strong customer focus and ability to build trusted relationships.
• Excellent written and verbal communication skills.

Responsibilities

• Build trusted relationships with clients and support their goals.
• Develop holistic health plans and coordinate multidisciplinary services.
• Champion safety, compliance, and a culture of continuous improvement.

Skills

Customer focus

Empathy

Time management

Communication skills

Problem-solving

Education

Certificate IV or Diploma in Community or Aged Care

Tools

Microsoft Office

CRM systems

Job description

Welcome to Right at Home’s
Job Opportunities

The Right at Home Mission and Values

Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People™, to deliver the Right Services™ with the Right Approach™. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity.

Benefits of Becoming a Right at Home Caregiver, Nurse, or Allied Health Practitioner

The foundation of becoming a successful Right at Home caregiver, nurse, or allied health practitioner is a deep passion for people and a commitment to providing high-quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local office. You will be backed by a national support team meaning less travel and more client interaction. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses, care managers, and allied health professionals with ongoing training and supervision. Competitive pay and a reward and recognition program called Right at Home! at some local offices are all part of the advantages of working for Right at Home.

Right About You!™

Right About You! is our employee recognition, wellbeing, and discounts program. The program recognises and supports Right at Home employees, bringing to life our values and culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You! is to help our workforce save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our employees save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more!

If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. As part of Right at Home’s RightPeople ™ , we have ensured that whatever makes our employees tick, Right About You! ™ has it covered.

Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need. Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses and Allied Health Professionals including physiotherapists and OTs who provide complex medical and wellbeing support to clients.

We want to help and support you and your career and provide you with the opportunity to serve a community who needs you so you can make a real difference in the lives of the most vulnerable while growing and thriving as a person. As a Right at Home caregiver, nurse, or allied health practitioner, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too.

Search and Apply Now

If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category.

Search Current Positions

NOTE: This job can longer be applied for.

Care Partner – Home Care

Full-Time | In-Office/Onsite Conditions
Location:Ballina office (covering Northern Rivers region)

We are looking for a compassionate and committedCare Partnerto join our Ballina branch. In this role, you'll guide clients through their care journey, ensuring they receive safe, person-centred support that allows them to age well at home or in the environment of their choosing.

About the Role

As a Care Partner, you will coordinate support services under the Support at Home framework, empowering older Australians to remain independent and make informed decisions about their care. Services may include allied health, home support, nursing, and equipment provision.

This is a full-time position based in our Ballina office. A company vehicle will be provided for all client-related travel. The role will also include after-hours support approximately once every 4–5 weeks, with additional remuneration for this responsibility.

Key Responsibilities

Build trusted relationships with clients and support them to achieve their goals.

Develop holistic health plans and coordinate multidisciplinary services.

Collaborate with clinical teams, families, and external providers to deliver safe, person-centred care and optimal outcomes.

Support clients through care transitions, such as hospital discharge or changes in health needs, and manage offboarding when required.

Maintain accurate and timely documentation, participate in audits, and contribute to quality and continuous improvement initiatives.

Identify opportunities to enhance client outcomes through additional services and support service growth.

Champion safety, compliance, quality, and a culture of continuous improvement.

What You'll Bring

A minimum of 1-2 years of experience in community or aged care in case management is required.

A strong customer focus and the ability to build trusted relationships with empathy.

Excellent written and verbal communication skills; confidence using Microsoft Office and CRM systems.

Knowledge of funding streams, quality standards, audits, and experience supporting care transitions (e.g., discharge planning).

Strong decision-making, problem-solving, time management, and adaptability in a fast-paced environment.

A collaborative mindset and the ability to work effectively with families, clinicians, and external providers.

Relevant qualifications (Certificate IV or Diploma in Community or Aged Care desirable).

What We Offer

Schedule: Full-time hours, Monday to Friday

Tools provided: Company vehicle and laptop

A valid Australian driver's licence is essential for this role.

Support: Ongoing training and clinical support from an experienced team

Purpose: Be part of a values-driven organisation making a real difference

About Right at Home Northern Rivers

We are a trusted provider of in-home aged and disability care. Our mission is toImprove the Quality of Life for Those We Serve, offering services ranging from personal care and nursing to respite and transitional care.

How to Apply

Ready to make a real impact in your community?

Your resume (max. 2 pages), including 2 professional referees
A cover letter(max. 2 pages) outlining your interest in the role and what you bring to the position

Please note:

A National Police Check within 12 months and NDIS Worker Screening Check are required

Applicants must have the right to work in Australia (sponsorship not available)

COVID-19 vaccination is strongly encouraged

Early applications are encouraged – interviews will commence prior to closing date

Learn more about Right at Home www.rightathome.com.au
ClickApply Nowto submit your application or contact Kate Andrews (Recruitment | Human Resources) [e-mail]