Care Manager

Right at Home; Townsville City; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Right at Home Hilton Head/Savannah is seeking a Care Manager to lead a compassionate team and oversee the coordination and delivery of in-home care services. You will build meaningful relationships with clients and their families, ensuring person-centred care and strong collaboration with referral partners.

The role combines client engagement, clinical oversight and operational leadership, with a focus on delivering high-quality services and continuous improvement across the care team.

Qualifications

• Registered Nurse (RN) qualification with active AHPRA registration.
• Experience in aged care, disability services, or community care.
• Office/operational leadership experience is desirable.

Responsabilités

• Lead and support the Care Team to deliver client-centred in-home care.
• Coordinate services, scheduling and referrals to ensure reliable care.
• Build strong relationships with clients, families and referral partners.
• Oversee documentation, compliance and quality assurance processes.
• Support business development and community engagement efforts.

Connaissances

People engagement

Interpersonal skills

Conflict resolution

Team leadership

Communication

Problem solving

Formation

RN registration with AHPRA

Description du poste

The Care Manager plays an important role in ensuring our clients receive high-quality, person-centred care that supports their independence, confidence and quality of life.

This is a rewarding opportunity to lead, guide and support our Care Team, oversee the coordination and delivery of services, and build meaningful relationships with clients, their families and referral partners.

The role combines client engagement, clinical oversight, team leadership, operational coordination and business development. The Care Manager is responsible for ensuring our systems, processes and services support a positive experience for both clients and employees.

We are looking for someone who is passionate about people, enjoys building relationships and is committed to making a genuine difference in the lives of those we serve.

Client Focus

• Build positive, trusting relationships with clients, families and representatives, including older people, people living with disability and those requiring additional support.


• Respond to information requests, general enquiries, feedback, compliments and complaints in a friendly, empathetic and professional manner.


• Act as a key point of contact between referral partners, clients, families, Care Team members and administrative staff.


• Ensure every client interaction reflects the Right at Home commitment to respectful, compassionate and person-centred care.


• Use effective interpersonal and communication skills, including active listening, information gathering, problem-solving, negotiation and conflict resolution.


• Take the time to understand each client's individual needs, preferences, goals and circumstances.


• Provide clients and families with information and education about available services, care options and the benefits of their individualized care plans.


• Support clients and families to make informed decisions about their care and services.


• Coordinate the provision of appropriate medical aids and equipment as required, including liaising and negotiating with approved suppliers.

Administrative Functions

• Implement and maintain relevant operational systems, including Visual Care, CRM, policies, procedures and service agreements for Care Workers, nurses and other care professionals.


• Coordinate recruitment, onboarding, orientation, training and retention of the Care Team.


• Support effective scheduling and coordination of services to ensure clients receive reliable, consistent and appropriate care.


• Liaise with the accounts department to ensure accurate billing in accordance with approved care plans and services delivered.


• Maintain effective administrative processes that support service delivery, compliance and operational efficiency.

Business Function

• Manage new client enquiries and follow the Right at Home inside sales process.


• Record and follow up on client enquiries through CRM and Visual Care systems.


• Build and maintain positive relationships with prospective clients, families and referral partners.


• Support management with business development opportunities and community engagement initiatives.


• Contribute to the development and implementation of effective in-home care service models.


• Identify opportunities to improve services, strengthen referral relationships and support business growth.


• Maintain current knowledge of the aged care, disability and community care sectors.

Documentation

• Ensure all documentation is accurately and comprehensively completed in a timely manner within Right at Home databases and software systems.


• Maintain contemporaneous records in accordance with organisational policies, legislative requirements and relevant quality standards.


• Ensure documentation supports safe, effective and person-centred service delivery.


• Complete reports as required and contribute to quality assurance and continuous improvement initiatives.


• Support a culture of accountability, accuracy and continuous improvement in all aspects of service delivery.

Leadership

• Undertake responsibilities within your qualifications, scope of practice, skills, knowledge and experience, recognising opportunities for personal and professional development.


• Participate in planning, consultation, policy development and procedure reviews relevant to the role.


• Lead by example, providing guidance, mentoring and support to colleagues across the team.


• Encourage collaboration, open communication and a shared commitment to achieving positive outcomes for clients and colleagues.


• Promote a workplace where everyone feels valued, respected and supported, regardless of their role.


• Attend meetings, professional development opportunities and consultation forums as required.


• Proactively manage workloads, priorities and timeframes to ensure effective service delivery and productivity.


• Support team members to develop their skills, confidence and professional capabilities.

Culture

Promote and contribute to a positive, supportive and collaborative workplace culture that reflects the Right at Home values and care principles.

• Everyone Matters: Ensure all team members feel valued, respected and recognised for their contributions.


• Life Long Learning: Encourage personal growth, professional development and continuous learning for both staff and clients.


• Positive Energy: Create an environment where laughter, purpose, connection and enjoyment are part of everyday work.


• Service Excellence: Strive to deliver the best possible outcomes for our clients, families and colleagues.


• Innovative Thinking: Encourage new ideas, creative solutions and opportunities to improve the way we work.


• Be Fearless, Be Brave: Embrace change and approach challenges with courage, flexibility and a positive attitude.


• Absolute Integrity: Demonstrate professionalism, honesty, accountability and ethical behaviour in all interactions.


• Yes, We Can!: Be proactive, willing to contribute and ready to support the team wherever needed.

Educational Qualifications

• Current Registered Nurse (RN) qualification and registration with AHPRA – Essential.

Experience

• Knowledge of the private aged care industry and/or community-based in-home care – Desirable.


• Previous experience in aged care, community care, disability services or a related discipline – Desirable.


• Previous experience in an office management or operational leadership capacity – Essential.

Skills, Knowledge and Abilities

• Establishes and maintains positive, respectful and effective working relationships.


• Demonstrates excellent interpersonal, communication and client engagement skills.


• Is well organised, methodical and systems-oriented.


• Demonstrates a willingness to learn and adapt to changing needs and priorities.


• Maintains professional knowledge and skills through ongoing development.


• Demonstrates strong time management, organisation and workload prioritisation skills.


• Has the ability to develop, implement and evaluate organisational and client-focused documentation and systems.


• Demonstrates analytical, problem-solving and report-writing skills.


• Can create and promote a positive, supportive and collaborative culture where everyone feels valued.


• Has the ability to lead, coordinate, support and supervise staff effectively.


• Demonstrates negotiation, conflict resolution and decision-making skills.


• Is confident using computer systems and enterprise management software.


• Demonstrates compassion, initiative, flexibility and a genuine commitment to person-centred care.

Key Selection Criteria

• Appropriate qualifications as a Registered Nurse and current AHPRA registration.


• Current Australian Federal Police Clearance Certificate.


• Current CPR and First Aid certificates.


• Current driver's licence and reliable, comprehensively insured private vehicle.


• Demonstrated ability to communicate effectively and build positive relationships with clients, significant others and members of the Care Team.


• Demonstrated ability to maintain and promote the safety of clients, self and others, including knowledge of emergency procedures and Work Health and Safety requirements.


• Demonstrated commitment to confidentiality, professional boundaries and ethical conduct.


• A genuine commitment to the Right at Home values and improving the quality of life for those we serve.

If you are looking for a role where your leadership, compassion and clinical experience can make a genuine difference, we would love to welcome you to the Right at Home team.

Join us in improving the quality of life for those we serve.