Care Finder

Footprints Community Ltd; Hervey Bay; On-site; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Meal & Entertainment benefits up to $2

Birthday leave

Gifted leave

Novated leasing

Employee Assistance Program

Job summary

Footprints Community Ltd in Queensland is seeking a dedicated Care Finder to provide specialist and intensive support to vulnerable senior Australians, helping them access aged care services and other supports with a person-centred, assertive outreach approach.

You will conduct holistic assessments, build relations with care providers, coordinate case conferences and ensure accurate reporting while upholding dignity, choice and self-determination.

Qualifications

• Tertiary qualification in Community Services or related field is required.
• Strong local networks with the care finder target population.
• Understanding of aged care supports and eligibility.
• Experience with diverse client groups including older people and those facing homelessness.
• Excellent interpersonal, verbal and written communication.
• Current Class C driver's license and vehicle access.
• NDIS Worker Screening Check or Yellow Card.
• Current First Aid and CPR certificate.

Responsibilities

• Undertake holistic assessments and client-led support planning.
• Conduct assertive outreach and build relationships with care providers.
• Provide warm referrals to My Aged Care and monitor engagement.
• Coordinate case conferences and interagency meetings.
• Maintain accurate client databases and complete reporting.
• Advocate for Footprints programs across sectors.

Skills

Tertiary qualification

Community connections

Aged care knowledge

Diversity experience

Interpersonal skills

Driver's license

NDIS/Yellow Card

First Aid & CPR

Education

Tertiary qualification in Community Services

Job description

Footprints is a leading not for profit organisation supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.

About the opportunity

We are seeking a dedicated and compassionate Care Finder to provide specialist and intensive assistance to vulnerable senior Australians within our target population who need high-level support and could otherwise fall through the gaps. In this role, you will help clients understand and access aged care services-including My Aged Care-and connect them with other relevant community supports using a person-centred, assertive outreach approach that maintains dignity, respect, choice, and self-determination.

This is a full-time, max-term position classified under the SCHADS Award at Level 5. The salary range is $105,578 - $110,360 depending on skills and experience, plus superannuation and salary packaging benefits of up to $15,900 to increase your take-home pay.

About you

You will bring previous experience in a similar role, being able to confidently bring:

• Undertake holistic assessments and client-led support planning to determine individual needs and access pathways.
• Conduct assertive outreach, build relationships with aged care and community providers, and facilitate community information sessions to reach vulnerable older people.
• Provide warm referrals to My Aged Care and monitor ongoing client engagement.
• Coordinate and participate in case conferences, interagency meetings, and communities of practice.
• Maintain accurate client databases, high-standard case files, and complete required reporting and case studies in line with program guidelines and the Aged Care Quality Standards.
• Advocate for service options and promote Footprints programs across government, non-government, and private sector networks.

You will need

• Relevant tertiary qualification in Community Services, Human Services, Social Work, or a related discipline, and/or relevant experience.
• Demonstrated local community connections with the care finder target population or a specific sub-group within it.
• A detailed understanding (or the ability to rapidly attain one) of aged care supports, services, access pathways, and eligibility requirements.
• Demonstrated knowledge and experience working with diverse client groups, including older people, people with disabilities, those experiencing mental illness, and people experiencing (or at risk of) homelessness, along with their carers and families.
• Well-developed interpersonal, verbal, and written communication skills with the ability to work effectively in a team environment.
• Current Class C driver's license and access to a comprehensively insured vehicle (paid kilometers) where an office vehicle is not available.
• National NDIS Worker Screening Check or current Yellow Card.
• Current First Aid and CPR Certificate.

What we offer

• Salary packaging of up to $15,900 per year to assist with expenses such as mortgage or rent payments
• Meal and Entertainment benefits of up to $2,650 per year via a Paywise card
• An additional day of birthday leave each year.
• Gifted leave during part of the end-of-year shutdown period, subject to organisational arrangements.
• Access to novated leasing for an eligible new or used vehicle and associated running costs.
• Confidential support through our Employee Assistance Program.

Contact

For further information, please contact Cindy at ******@footprintscommunity.org.au.

Applications close 20/11/2026. Applications may be reviewed as they are received, and Footprints may commence the selection process before the advertised closing date.

To learn more about Footprints, please visit our website: https://footprintscommunity.org.au/work-with-us

Equal opportunity

Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position.Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.