Care Coordinator - Care at Home

St Vincent's Health Australia; Sydney; On-site; AUD 115,000 - 119,000; Full time

Benefits offered by this job

Salary packaging

Health & wellbeing benefits

Career development

Job summary

St Vincent’s Health Australia is recruiting a Care Coordinator for the National Programs team. The role supports patients in virtual and home-based care, coordinating referrals, onboarding and service navigation across Australia.

You will apply clinical judgement and care coordination expertise to monitor plans, respond to escalations and work with healthcare professionals to deliver integrated care in a nationally coordinated program.

Qualifications

• Nursing qualification and current AHPRA registration.
• Minimum five years' experience in acute or community healthcare.
• Ability to work in a virtually enabled model of care.
• Excellent communication and organisational skills.

Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation.
• Provide direct client care coordination and support the management of clinical escalations as required.
• Manage program enquiries and referrals, assessing client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
• Participate in quality improvement initiatives, service development activities and program evaluation.
• Work with a high degree of autonomy while supporting national program objectives and operational excellence.

Skills

Care coordination

Clinical assessment

Digital health literacy

Discharge planning

Communication skills

Autonomy

Project coordination

Education

Nursing degree

AHPRA registration

Tools

Digital health platforms

Job description

Job Description:

Transform the future of connected healthcare

• Be at the centre of the patient journey – Coordinate care from referral through to recovery, ensuring every patient receives a seamless, personalised experience across virtual and home-based healthcare services.
• Shape the future of virtual and home healthcare – Work within innovative, technology-enabled models of care that are transforming how healthcare is delivered across Australia.
• National impact with flexibility and autonomy – Join a centralised national team, manage your workload independently and collaborate with clinicians, hospitals and service providers to improve patient outcomes at scale.
• Permanent full-time opportunity based in Sydney, Melbourne or Brisbane. Join a growing national team and enjoy the flexibility to build your career in a location that best suits your lifestyle and professional aspirations.
• Classification: Nurses Award - Level 2- $115,000 - $119,000 per annum, plus superannuation and access to generous salary packaging benefits, with remuneration commensurate with relevant experience

St Vincent’s Care at Home

At St Vincent’s Health Australia , we’re redefining healthcare through our Care at Home portfolio, combining clinical excellence, digital innovation and multidisciplinary collaboration to:

• Deliver high-quality healthcare services beyond the traditional hospital setting.
• Improve patient experiences and outcomes through connected models of care.
• Increase patient independence, choice and access to care.
• Build a more sustainable healthcare system through innovative virtual and home-based services.

This is more than a new model of care. It’s one of the most significant transformations in Australian healthcare.

Our national programs bring together virtual care, care coordination and multidisciplinary collaboration to provide seamless, patient-centred healthcare experiences across Australia.

Supporting patients through every stage of their healthcare journey, our services enable early intervention, improved care transitions and better health outcomes while helping patients remain connected to care in the comfort of their own homes.

As part of St Vincent’s Care at Home , we’re transforming how healthcare is delivered by combining compassionate care, innovative technology and coordinated service delivery to improve outcomes for patients, clinicians and the broader health system.

About the Opportunity

We’re seeking an experienced Care Coordinator to join our growing St Vincent’s Virtual & Home (SVVH) National Programs team. Our St Vincent’s Virtual & Home program is growing, providing the opportunity for more people to receive high quality clinical care at home. Integrated with the St Vincent’s hospital and community care network we are a multidisciplinary team of physicians, allied health, nursing and personal care workers supporting individuals to leave hospital sooner, remain in their homes and achieve their goals. We are an experienced, supportive and dynamic team committed to the growth of quality care within the community.

This is an exciting opportunity to play a key role in delivering innovative healthcare services that support patients beyond the walls of a hospital.

Working within a centralised care coordination model, you’ll support clients throughout their healthcare journey, facilitating connected care pathways based on individual needs and preferences while ensuring a seamless experience across virtual and home-based care programs.

You’ll utilise your clinical knowledge, care coordination expertise and digital health platforms to manage referrals, onboard patients, coordinate services, monitor care plans and respond to clinical escalations, helping deliver safe, effective and person-centred care.

Key Responsibilities

• Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation
• Provide direct client care coordination and support the management of clinical escalations as required.
• Manage program enquiries and referrals, assessing client eligibility and suitability.
• Monitor patient care plans and support service delivery through digital health platforms.
• Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
• Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
• Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
• Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
• Participate in quality improvement initiatives, service development activities and program evaluation.
• Work with a high degree of autonomy while supporting national program objectives and operational excellence.

About You

You’re a skilled healthcare professional who thrives in a fast-paced, collaborative environment and is passionate about coordinating care that makes a genuine difference to people’s lives.You bring strong clinical judgement, exceptional organisational skills and a commitment to delivering person-centred care through innovative healthcare models.

You will bring:

• Relevant tertiary qualifications in Nursing
• Current AHPRA registration or membership of an appropriate professional association.
• Minimum five (5) years’ experience in an acute, community or relevant healthcare setting.
• Strong assessment, clinical management and care coordination skills.
• Experience with discharge planning and liaison with healthcare providers and community services.
• Ability and willingness to work within a virtually enabled model of care.
• Excellent communication and relationship management skills across patients, families, carers and healthcare stakeholders.
• Strong organisational skills with the ability to prioritise, adapt and manage competing demands.
• Digital literacy and confidence using healthcare technologies and data systems.
• A positive, flexible and collaborative approach to work.
• Knowledge of the Australian healthcare system and private health insurance environment will be highly regarded.

Why join St Vincent’s Health Australia?

At St Vincent’s, our people are at the heart of everything we do. When you join us, you’ll become part of Australia’s largest not-for-profit health and aged care provider, committed to delivering compassionate care and creating healthier communities.

• One Connected St Vincent’s – Be part of an organisation transforming healthcare through collaboration, innovation and integrated models of care that improve outcomes for communities across Australia.
• Career Growth & Development – Access ongoing professional development, mentoring, education opportunities and career pathways across our national health network.
• Salary Packaging – Increase your take-home pay through generous not-for-profit salary packaging benefits, including meal entertainment packaging.
• Health & Wellbeing – Enjoy discounted gym memberships, Employee Assistance Program (EAP), wellbeing initiatives and a range of employee benefits.
• Purpose-Driven Culture – Join an organisation grounded in Compassion, Integrity, Excellence and Justice while helping shape the future of healthcare delivery.
• Workplace Giving & Volunteering – Make an even greater impact through paid volunteering opportunities and community giving initiatives.

This is more than a care coordination role.It’s an opportunity to help transform how healthcare is delivered across Australia while supporting patients through connected, innovative and compassionate models of care.

If you’re passionate about patient-centred care, excited by digital health innovation and ready to be part of one of Australia’s most significant healthcare transformations, we’d love to hear from you.

Applications may close prior to the advertised closing date.

Important Information

Employment is subject to satisfactory pre-employment checks, including professional registration verification, immunisation requirements and relevant probity screening.

St Vincent’s Health Australia celebrates diversity and is committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive.

Closing Date:

22 November 2026 11:59pm

Reconciliation Action Plan:

At St Vincent’s we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct