Caravan Pre-delivery and Handover Technician

Crusader Caravans; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hands-on role

Supportive team environment

Family-owned business

Large caravan brand

Job summary

Crusader Caravans is seeking a reliable Pre-Delivery Technician to prepare caravans to a high standard before customer handover. You will inspect, clean, set up and test all caravan systems, then conduct informative handovers to customers.

This customer-facing role requires strong communication, attention to detail and a hands-on approach to minor repairs and setup tasks.

Qualifications

• A practical, hands-on approach and the ability to complete minor repairs.
• Strong attention to detail and a commitment to quality.
• Excellent customer service and communication skills.
• The confidence to explain caravan systems in a clear and easy-to-understand way.
• A reliable work ethic and a positive attitude.
• Good organisation skills and the ability to follow detailed checklists.
• The ability to work independently and as part of a small team.
• The physical ability to carry out cleaning, setup and general pre-delivery duties.

Responsibilities

• Prepare new and used caravans for customer delivery.
• Complete detailed pre-delivery inspections using the required checklist.
• Thoroughly clean and present caravans inside and out.
• Set up caravans correctly and ensure they are ready for handover.
• Test caravan systems, appliances and equipment to confirm they operate correctly.
• Check that all supplied items, manuals, keys and accessories are present.
• Identify faults, damage or incomplete work before the caravan reaches the customer.
• Complete minor repairs, adjustments and rectification work during the pre-delivery process.
• Report larger or specialised repairs to the appropriate team member and follow them through to completion.
• Ensure each caravan meets Crusader Caravans expected presentation and quality standards.
• Conduct clear, friendly and informative customer handovers.
• Demonstrate how the caravan's systems, appliances and features work.
• Answer customer questions and help them feel confident operating their new caravan.
• Safely move, position and park caravans around the dealership.
• Keep the pre-delivery and handover areas clean, organised and safe.
• Work closely with the sales, service and workshop teams to meet scheduled handover dates.
• Follow all workplace health and safety procedures.

Skills

Hands-on

Attention to detail

Customer service

Communication skills

Explain caravan systems clearly

Organisational skills

Teamwork

Physical fitness

Job description

Caravan Pre-delivery and Handover Technician

Crusader Caravans is looking for a reliable and hands-on Pre-Delivery Technician to join our team.

This role is responsible for preparing caravans to a high standard before customer handover. You will ensure every caravan is clean, correctly set up, fully tested and ready for the customer to enjoy. You will also conduct customer handovers, clearly explaining how the caravan's systems, appliances and features work.

This is a customer-facing position, so strong communication skills, attention to detail and pride in your work are essential.

Key responsibilities

• Prepare new and used caravans for customer delivery.
• Complete detailed pre-delivery inspections using the required checklist.
• Thoroughly clean and present caravans inside and out.
• Set up caravans correctly and ensure they are ready for handover.
• Test caravan systems, appliances, accessories and equipment to confirm they operate correctly.
• Check that all supplied items, manuals, keys and accessories are present.
• Identify faults, damage or incomplete work before the caravan reaches the customer.
• Complete minor repairs, adjustments and rectification work during the pre-delivery process.
• Report larger or specialised repairs to the appropriate team member and follow them through to completion.
• Ensure each caravan meets Crusader Caravans expected presentation and quality standards.
• Conduct clear, friendly and informative customer handovers.
• Demonstrate how the caravan's systems, appliances and features work.
• Answer customer questions and help them feel confident operating their new caravan.
• Safely move, position and park caravans around the dealership.
• Keep the pre-delivery and handover areas clean, organised and safe.
• Work closely with the sales, service and workshop teams to meet scheduled handover dates.
• Follow all workplace health and safety procedures.

About you

• To succeed in this role, you will have:
• A practical, hands-on approach and the ability to complete minor repairs.
• Strong attention to detail and a commitment to quality.
• Excellent customer service and communication skills.
• The confidence to explain caravan systems in a clear and easy-to-understand way.
• A reliable work ethic and a positive attitude.
• Good organisation skills and the ability to follow detailed checklists.
• The ability to work independently and as part of a small team.
• The physical ability to carry out cleaning, setup and general pre-delivery duties.

The following would be highly regarded

• Previous caravan, RV, automotive, marine, mechanical or trade-related experience.
• Experience towing and manoeuvring caravans, trailers or boats.
• Experience completing minor repairs, maintenance or handyman work.
• Knowledge of caravan appliances, electrical, plumbing and gas systems.

What we offer

• A varied, hands-on role in the caravan industry.
• The opportunity to work with one of Australia's largest caravan manufacturing and dealership brands.
• A supportive, small-team environment.
• A family-owned and operated business.
• The satisfaction of preparing caravans for customers as they begin their next adventure.

If you take pride in your work, enjoy helping customers and like working with caravans, we would love to hear from you.

Come and work somewhere you'll be respected, supported and valued. At Crusader Caravans, we've built an exceptional team that works hard, looks after one another and operates like one family. We take pride in being a genuinely great place to work where good people, strong teamwork and a positive attitude matter.