Caravan Park Supervisor (3410)

Carrathool Shire Council; Hillston; On-site; AUD 60,000 - 80,000; Full time

Job summary

Carrathool Shire Council seeks a hands-on Caravan Park Manager to run the Hillston Caravan Park’s day-to-day operations. You will manage admin tasks, bookings, maintenance, and customer service to ensure a high-standard guest experience.

The role requires practical maintenance skills, strong organisational abilities, and a focus on safety and presentation across park facilities.

Qualifications

• Proven ability and commitment to providing outstanding customer service.
• Proven ability to maintain accommodation facilities, amenities, and grounds to a high standard.
• Proactive with excellent organisational skills, including prioritising, accuracy, and deadlines.
• Experience in cash handling, EFTPOS, and reconciliation.
• Excellent written and verbal communication, with conflict resolution skills.
• Experience using Microsoft Office, online booking systems, and office management systems.
• Sound knowledge of caravan park operations.
• Practical maintenance/handyman skills relevant to caravan park management.
• Possession of a Class C driver’s licence.

Responsibilities

• Oversee day-to-day administration and operations of the Hillston Caravan Park, including bookings and customer service.
• Lead cleaning, grounds maintenance, and caretaking duties to high standards.
• Provide exceptional guest experiences and respond to guest needs.
• Manage staff induction and training.
• Maintain on-site assets and contribute to park upgrades and service improvements.
• Respond to after-hours and emergency needs to support operations.

Skills

Customer service

Facilities maintenance

Organisational skills

Cash handling

Communication

Microsoft Office

Booking systems

Office management systems

Caravan park operations

Handyman skills

Class C driver’s licence

Education

First Aid Cert

Chemical Handling Cert

WH&S knowledge

Tourism NSW knowledge

Job description

We are Carrathool Shire. Our communities are unique, innovative, down-to-earth, and resilient. Our community spirit is strong, and our values run deep. Our residents come from all backgrounds and walks of life, and the people that we hire do too. Working with us gives you the chance to work with our communities and on projects or services that contribute towards improving them for current and future generations. PurposeEnsure the effective day-to-day management and operation of the Hillston Caravan Park by overseeing office administration, accommodation bookings, cleaning, customer service, grounds maintenance, and caretaking duties. Lead a hands-on approach to maintaining high standards of cleanliness, safety, and presentation across park facilities. Deliver exceptional customer service, manage staff induction and training, maintain on-site assets, and contribute to service improvements and park upgrades. Respond to after-hours and emergency needs to support seamless operations and enhance guest experiences.Position Description

Essential requirements

• Proven ability and commitment to providing outstanding customer service.
• Proven ability to maintain accommodation facilities, amenities, and grounds to a high standard.
• Proactive with excellent organisational skills, including the ability to prioritise, maintain accuracy, and meet deadlines.
• Demonstrated experience in cash handling, including the use of EFTPOS, and reconciliation.
• Excellent communication and interpersonal skills, including:
  • Excellent written and verbal communication skills.
  • The ability to negotiate, de-escalate, and persuade to resolve conflict.
• Demonstrated experience in using Microsoft Office programs, online booking systems, and office management systems.
• Sound knowledge of caravan park operations.
• Practical maintenance/handyman skills and other skills relevant to caravan park management.
• Possession of a Class C driver’s licence.

Desirable requirements

• Current First Aid Certificate.
• Current Chemical Handling Certificate.
• Working knowledge of Work, Health, and Safety.
• Working knowledge of tourism in New South Wales.