Canberra Application Support Engineer — On-Site, NV1

Velan Consulting Pty Ltd; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Velan Consulting Pty Ltd is seeking multiple Application Support Software Engineers for an on-site Canberra role. The position requires Australian citizenship, NV1 security preference, and a long-term contract.

The team supports Passport systems within IMD, focusing on systems administration, monitoring, and level 2/3 technical support. Candidates will work closely with development, database, server, and network teams to maintain operational capability.

Qualifications

• Strong technical skills and experience with application troubleshooting, diagnosing, testing and resolving customer issues.
• Experience with scripting languages (PowerShell) and task automation.
• Intermediate Transact SQL (T-SQL) skills and strong experience with SQL database products.
• Experience working with software development teams and understanding of the Software Development Life Cycle.
• Knowledge of ITIL Incident, Problem, Change and Release Management processes.
• Strong problem-solving skill with the ability to resolve complex technical issues.

Responsibilities

• Provide systems administration, monitoring and level 2 and level 3 technical support
• System monitoring and reporting, including ongoing process improvements to enhance operational availability and reliability.
• Investigate and resolve technical issues, providing technical assistance to stakeholders as required.
• Escalation of problems and incidents with vendors, ensuring problems are fully documented within the relevant reporting systems.
• Serve as technical resource for assigned projects and BAU activities to deliver technical solutions and outcomes, including support of testing activities.
• Installation/deployment of software updates, patches and fixes in line with procedures and processes, including change management.
• Create and maintain system and operational documentation, including the creation and maintenance of Knowledge Based Articles that can be followed by level 1 support officers
• Adhere to established safety, security and quality standards.

Skills

ASUP Level 5

SYSP Level 4

PBMG Level 5

PowerShell scripting

T-SQL / SQL

ITIL processes

SDLC understanding

Azure DevOps

Tools

Azure DevOps

Job description

Velan Consulting Pty Ltd is seeking multiple Application Support Software Engineers for an on-site Canberra role. The position requires Australian citizenship, NV1 security preference, and a long-term contract.

The team supports Passport systems within IMD, focusing on systems administration, monitoring, and level 2/3 technical support. Candidates will work closely with development, database, server, and network teams to maintain operational capability.