Campus Student Experience Advisor

Strayer University; Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Professional development

Career growth opportunities

Inclusive, collaborative culture

Job summary

Torrens University Australia is seeking a Student Services Advisor to deliver a consistent campus experience for new and existing students. You will manage enquiries end-to-end, resolving issues across admissions, enrolment, timetables and student finance.

Based at our Flinders Campus on a 12-month fixed-term contract, you will collaborate with academic and student support teams, while providing accurate information and a welcoming front-line service to students on campus.

Qualifications

• At least two years’ experience in a front-of-house, customer service or customer experience role.
• A proven commitment to delivering high-quality, student-centred or customer-focused service.
• Strong written and verbal communication skills, with the ability to explain information clearly.

Responsibilities

• Act as a welcoming first point of contact for students attending campus with questions or concerns
• Manage student enquiries from beginning to end, meeting service standards and agreed timeframes
• Resolve enquiries relating to system access, subject selection, enrolment, timetables, student finance and progression
• Provide accurate support for admissions, transcripts, statements of attainment and academic administration processes
• Support international students with enrolment compliance and visa or Confirmation of Enrolment enquiries, within role boundaries
• Work closely with Faculty, Learning Services, Technology Support, Student Records, Academic Administration and Student Finance teams
• Escalate complex matters appropriately while remaining a consistent point of contact until resolution
• Assist students to resolve informal complaints and contribute to improved satisfaction, effort and advocacy scores
• Identify opportunities to use student feedback and voice-of-customer insights to improve processes and service delivery
• Participate in team meetings, orientation, information sessions and campus events as required

Skills

Front-of-house

Customer service

Communication

Analytical thinking

Problem solving

Team collaboration

Time management

Tools

Salesforce

Microsoft Dynamics

Job description

Torrens University Australia is seeking a Student Services Advisor to deliver a consistent campus experience for new and existing students. You will manage enquiries end-to-end, resolving issues across admissions, enrolment, timetables and student finance.

Based at our Flinders Campus on a 12-month fixed-term contract, you will collaborate with academic and student support teams, while providing accurate information and a welcoming front-line service to students on campus.