Camp Ground Support Officer

NSW Department of Climate Change, Energy, the Environment and Water; Sydney; On-site; AUD 59,000 - 65,000; Part time

Job summary

NSW National Parks and Wildlife Service is seeking enthusiastic Camp Ground Support Officers for Royal National Park, with multiple casual roles. You will welcome visitors, collect fees, issue passes, promote activities and ensure campgrounds are welcoming and safe.

You’ll assist with facilities upkeep, reservations, and general park operations, making every guest experience memorable. The role emphasizes customer service, accurate fee handling, and promoting conservation and heritage.

Qualifications

• Experience in a customer focused work environment.
• Willingness to undertake minor campground facilities cleaning and maintenance.
• Ability to operate reservations system technology and other corporate systems.

Responsibilities

• Collect, process and reconcile camping fees, passes and money received.
• Welcome and provide information to campers and park visitors.
• Collect visitor statistics and undertake revenue analysis.
• Perform park patrol duties and issue passes when required.
• Promote activities and the National Parks Annual Pass.
• Oversee campground cleanliness and arrange repairs as needed.
• Support environment conservation values and heritage awareness.
• Operate the Digital Reservation System and related systems.

Skills

Customer service

Cash handling

Public interaction

Patrol duties

Revenue analysis

Tools

Digital Reservation System

Corporate systems

Job description

Do you want your work to make a difference for NSW? Together, we create thriving environments, communities and economies.

• Multiple Casual roles based in Royal National Park
• Package includes hourly rate of $43.28 - $47.39 plus casual loading and employer’s contribution to superannuation

Do you love the outdoors, enjoy helping people, and thrive in a role where no two shifts are the same?

We are recruiting enthusiastic Camp Ground Support Officers to oversee services to campers within Royal National Park, including welcoming visitors, collecting day pass and camping fees, publicising the diverse activities and services available and promoting the sale of the National Parks Annual Pass.

About the role

You’ll be at the heart of our visitor experience, ensuring campgrounds are welcoming, safe, and ready for adventure. From assisting travellers and maintaining facilities to supporting daily operations, you’ll play a vital role in helping guests make lasting memories.

• Collect, process and reconcile camping fees, passes and other monies received in accordance with relevant public sector accounting practices, procedures and statutory requirements.
• Welcome and provide information to campers and park visitors on facilities, services and activities available within the area and maintain the supply of tickets, passes, pamphlets necessary to operate the facility.
• Collect visitor statistics, undertake revenue analysis and visitor surveys designed to enhance revenue takings, improve visitor services, recreational opportunities and client / public satisfaction with the services provided.
• Perform park (compliance) patrol duties, including monitoring vehicles to determine whether day pass fees have been paid and issuing day passes or infringement notices where appropriate.
• Promote diverse activities available to campers and park visitors, including recreational/educational opportunities, the value of nature conservation, historic and Aboriginal heritage and the sale of the National Parks Annual Parks Pass.
• Oversee the cleanliness of the camping area and the surrounds, report damage and follow up completion of repairs/replacement and ensure the accuracy of signage.
• Commitment to nature conservation and Aboriginal and historic heritage issues, together with an appreciation of environmental issues.
• Capacity to undertake enforcement duties associated with the park use fee system and knowledge of the Self Enforcing Infringement Notice Scheme (Division 3 of the Fines Act 1996).
• Experience in a customer focused work environment.
• Willingness and capacity to undertake minor campground facilities cleaning and maintenance.
• Ability to operate reservations system technology, ability to acquire knowledge of Digital Reservation System and other corporate systems.

For more information read the Role Description: Camp Ground Support Officer

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

What we do

About NSW National Parks & Wildlife Service

Visit a park

Greater Sydney Branch Overview

Applications close: Tuesday 20 October 2026 at 11.55pm

For more information about the role contact David Croft, Team Leader Rangers on 0427 754 988 or [e-mail]

To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [e-mail] or contacting Kylie Miller on 0459 877 821 (please mention reference number 553512).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [e-mail] for a yarn.

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