Call Centre Operator (Administration Officer Lvl 3) - Temp FT

NSW Health; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

12% superannuation

Annual leave 17.5% leave loading

One extra day off each month

Flexible work options – hybrid hours

Paid maternity and parental leave

Gym membership discount (Fitness Pass)

Staff wellbeing and support service

Wellbeing programs

Job summary

NSW Health is seeking a Call Centre Operator (Administration Officer Lvl 3) for a fixed-term full-time position in Sydney. The role focuses on delivering accurate and timely customer service in a busy call centre, with emphasis on attention to detail and multi-tasking to manage competing priorities.

The position supports diverse patients and staff, offering hybrid work options and a range of staff benefits, including superannuation, generous leave provisions, and well-being programs.

Job description

Call Centre Operator (Administration Officer Lvl 3) - Temp FT

Describe a time when you worked in a busy customer service or call centre environment and had to manage multiple competing priorities. How did you ensure you provided excellent customer service while maintaining accuracy and attention to detail?

Tell us about a time when you identified and resolved a problem in the work place while working collaboratively with others. What steps did you take, and what was the outcome?

Diversity, Culture & Inclusion

• We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact
• **********@health.nsw.gov.au
• We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

More Than Just a Job – Why Work With Us?

12% superannuation

Salary packaging and novated leasing via

Annual leave with 17.5% leave loading (for full-time and part-time staff)

One extra day off each month for full-time employees

Work-Life Balance

Flexible work options, including hybrid and varied hours (depending on the role)

Paid maternity and parental leave

Generous leave options like long service and carers leave

Grow Your Career

Discounted gym membership through

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Child Safe Employment

• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementingthe Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.