Senior Call Centre Operator (Administration Officer Lvl 4) - Perm FT

NSW Health; Sydney; On-site; AUD 78,000 - 80,000; Full time

Benefits offered by this job

Annual leave loading

Extra day off monthly

Flexible work options

Maternity and parental leave

Staff wellbeing support

Job summary

NSW Health's Health Language Services division seeks a Senior Call Centre Operator to coordinate interpreter bookings and provide a senior point of contact for staff, clients and interpreters at the Campbelltown site.

You will bring extensive call centre or bookings experience, strong communication and organisational skills to deliver high-quality interpreter services and support workforce coordination initiatives within a fast-paced environment.

Qualifications

• Extensive experience in a call centre, customer service or booking coordination environment.
• Strong communication, organisational skills and attention to detail for managing interpreter bookings and scheduling.

Responsibilities

• Coordinate interpreter bookings and communication services to support culturally and linguistically diverse communities.
• Provide guidance and leadership within a team to deliver high-quality interpreter services.

Job description

Senior Call Centre Operator (Administration Officer Lvl 4) - Perm FT

South Western Sydney Local Health District

REQ694632

Requisition ID: REQ694632
Employment Type: Permanent Full Time, 38 hours per week
Remuneration: $78,183.85 - $79,973.57 per annum+ 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)
Location: HLS Call Centre – 1 Bolger St, Campbelltown
Applications close: 11/10/2026
Contact: Karen Andrews on 02 8738 6812 | [e-mail]

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Health Language Services offers a rewarding opportunity to contribute to improved healthcare access and positive patient outcomes across South Western Sydney Local Health District. As a Senior Call Centre Operator, this role plays an integral part in coordinating interpreter booking and communication services that support culturally and linguistically diverse communities.

The position provides the opportunity to act as a senior point of contact for staff, clients and interpreters, support workforce coordination activities, and contribute to continuous service improvement initiatives while ensuring the efficient delivery of high-quality interpreter services.

Are You the Right Fit?

The ideal candidate brings extensive experience in a call centre, customer service or booking coordination environment, with the ability to perform effectively in a fast-paced and demanding setting. Success in this role requires well-developed communication and interpersonal skills, strong organisational abilities, and exceptional attention to detail when managing interpreter bookings, enquiries and scheduling activities.

Proven experience providing guidance, support or leadership within a team, combined with sound judgement, the ability to manage competing priorities under pressure, and proficiency in booking, scheduling or customer management systems, will support the delivery of responsive, professional and high-quality services to staff, clients and interpreters.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Describe a time when you worked in a fast-paced, high-volume call centre or customer service environment where you had to manage competing priorities and challenging customer interactions. How did you ensure high levels of customer satisfaction while maintaining accuracy and attention to detail?

Provide an example of how you have guided, supported or coordinated a team to achieve service outcomes in a call centre or operational environment. Describe the situation, your approach, and the outcome.

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [e-mail]

We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

More Than Just a Job – Why Work With Us?

Annual leave with 17.5% leave loading (for full-time and part-time staff)

One extra day off each month for full-time employees

Work-Life Balance

Flexible work options, including hybrid and varied hours (depending on the role)

Paid maternity and parental leave

Generous leave options like long service and carers leave

Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)

Wellbeing programs that promote mental health, resilience, and balance

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse.

Temporary Positions

For fixed‑term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.