Call Centre Dispatch Operator

Des'S Group; South Australia; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Opportunity to join family-owned

Work with a passionate and forward‑f 

Full training and support

Job summary

Des's Cabs in Australia is seeking a motivated, reliable Call Centre & Dispatch Operator to join as a Casual Hire with potential progression to Permanent Part Time. You will help manage bookings and dispatch across 10 taxi fleets in a fast-paced 24/7 environment.

Reporting to the Call Centre Manager, you will take ownership during shifts, communicate with drivers and staff, and resolve operational issues while upholding service levels.

Qualifications

• Prior call centre, dispatch, or customer service experience preferred.
• Willingness to work overnight shifts on a 24/7 roster.
• Ability to work independently and make sound operational decisions.
• Strong focus on accuracy and data entry.

Responsibilities

• Take and manage customer bookings and enquiries accurately.
• Monitor operation to ensure bookings are allocated and managed effectively.
• Communicate with drivers, customers and staff to resolve issues.
• Make independent decisions to maintain service levels and minimise disruptions.
• Support and demonstrate effective working practices within the call centre.
• Follow company policies and procedures.
• Manage customer concerns and escalations professionally.
• Contribute to a safe, positive and professional workplace.
• Work across a 24/7 roster, including overnights, weekends and holidays.

Skills

Communication skills

Attention to detail

Leadership

Data entry

Computer skills

Problem-solving

Customer service

Job description

Des's Cabs is seeking a motivated, reliable and detail-oriented Call Centre & Dispatch Operator to join our team as a Casual Hire with opportunities to transition to Permanent Part Time.

• Opportunity to join a successful family-owned business
• Work with a passionate and forward-thinking team
• Benefit from full training and support

This is more than a traditional call centre position. Working within a 24/7 operation, you will play an important role in managing customer bookings and dispatch operations across 10 taxi fleets, while also taking on leadership and operational responsibilities.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, can make sound decisions independently and wants to develop their leadership and operational skills within a supportive team.

Reporting directly to the Call Centre Manager, you will be responsible for supporting the smooth and efficient operation of our 24/7 Call Centre.

Your responsibilities will include:

• Taking and managing customer bookings and enquiries accurately in a professional and efficient manner.
• Monitoring the operation to ensure bookings are allocated and managed effectively.
• Communicating with drivers, customers and internal staff to resolve operational issues.
• Making independent decisions to maintain service levels and minimise disruptions.
• Supporting and demonstrating effective working practices within the call centre.
• Following company policies & procedures.
• Managing customer concerns and escalations professionally.
• Contributing to a safe, positive and professional workplace.
• Working across a 24/7 roster, including evenings, weekends, public holidays and midnight to 6:00 am overnight shifts.

The successful applicant will be expected to take ownership of the operation during their shift, particularly when working independently. This includes monitoring workloads, identifying issues, communicating with drivers and staff, making appropriate operational decisions and escalating matters when required.

To be successful in this role, you will require:

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• The ability to remain calm and professional under pressure.
• The ability to prioritise and manage multiple tasks simultaneously.
• Good computer skills and accurate data-entry ability.
• Leadership skills and the confidence to take responsibility for operational outcomes.
• A willingness to learn our systems, processes and operations.
• A positive and professional approach to customer service.
• A willingness and ability to work overnight shifts between midnight and 6:00 am as part of a 24/7 roster.

Previous call centre, dispatch, transport, taxi or customer service experience would be highly regarded; however, full training and support will be provided to the right person with right skills.

Important Roster Requirement

This is a 24/7 operation. Applicants must be available to work a rotating roster that includes overnight shifts, with shifts operating between midnight and 6:00 am, as well as weekends and public holidays where required.

If you are friendly, reliable, motivated and confident working in a fast-paced environment, with the ability to lead, problem-solve and maintain a high level of accuracy under pressure, we would like to hear from you.