Call Center Assistant

Rashi Joshi; North Sydney Council; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

Competitive pay

Not-for-profit salary packaging

Not-for-profit organisation

Job summary

The Mater hospital in North Sydney is seeking a part-time Call Centre Assistant to support food services for patients and guests. You will engage with callers, help with meal selections and enter orders into CBORD while ensuring diet requirements are met.

Ideal candidates will have strong customer service skills, clear communication and a keen eye for detail, with familiarity of telephony and computer systems. Visa sponsorship is not available.

Qualifications

• Demonstrated customer service excellence in a call centre or frontline setting.
• Ability to assist patients and guests with accuracy and empathy.
• Familiar with menu selection processes and diet restrictions.

Responsibilities

• Assist patients and guests with meal selections via electronic system, phone or in person.
• Enter meal orders into CBORD and support diet-compliant choices.
• Answer patient calls and provide courteous, accurate information.

Skills

Can do attitude

Great communication skills

Eye for detail

Excellent customer service

Good personal presentation

Familiar with telephony & computer ops

Tools

CBORD

Job description

Role Title: Call Centre Assistant

Role Type: Permanent, Part time

Department and Location: Food Services, The Mater hospital, North Sydney

Salary: 32.61 AUD base per hour +super

About the Role

The successful candidate will play an integral role in the provision of food and nutrition services to patients and guests, and is the initial engagement point with the Food Services department across SVHA Private Division hospitals. The position holder will be responsible for assisting patients as well as their guests and family members with meal selections via the electronic system, telephone, or in person from patients' rooms (for patients screened as needing assistance). The Call Center Assistant will utilise the CBORD software system, which interfaces with the patient electronic medical record, answer patient calls, enter meal orders into CBORD and aid patients with menu selections that are in accordance with their prescribed diet.

About You

As an outstanding Call centre assistant, you are a master of customer service.

• Can do attitude
• Great communication skills
• Eye for detail
• Excellent customer service skills
• Good personal presentation
• Be familiar with all telephony, computer operations, menus and diets

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• For-Purpose Impact: Be part of a not-for-profit where surplus is reinvested into research & community care
• Maternity Excellence: Join Sydney's top private service and the city's unique private Lvl 4 Special Care Unit
• Surgical Innovation: Work in the only Aus member hub of the International Society of Orthopaedic Centres
• Oncology Leadership: Deliver cutting-edge cancer care backed by specialised & holistic wellbeing centres
• Safe Staffing: Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
• Growth: Access world-class research funding & scholarships via The Friends of the Mater Foundation
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
• Sponsorship - work rights for Australia

Visa and Work Rights

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and-or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https:--www.svha.org.au-about-us-reconciliation or get in contact at View Reconciliation Action Plan Code of Conduct: View Code of Conduct