Cafe Team Lead - Elevate Service & Sales

The Glen Hotel Pty; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Job summary

Laurent Bakery seeks a Retail Assistant Store Manager to support the Cafe Manager in daily Camberwell operations, lead on the floor and coach staff to deliver exceptional service and top-line growth. The role offers a salaried, full-time path within a busy Melbourne cafe known for French-inspired cakes and artisan coffee.

Ideal candidates will bring strong hospo leadership, cafe or retail supervision experience, and a calm, solutions-focused approach under pressure to delight customers and drive

Qualifications

• Hospo experience is essential.
• Cafe or retail supervisor experience required.
• Strong leadership and coaching skills are expected.
• Solid barista knowledge is advantageous.

Responsibilities

• Lead the team through busy service periods.
• Drive upselling and sales growth.
• Coach baristas and cafe team on service standards.
• Manage service flow and resolve customer issues.
• Support stock ordering, waste management and roster planning.
• Open and close the cafe.

Skills

Hospo experience

Cafe/retail supervisor

Leadership coaching

Barista knowledge

Customer focus

Weekend availability

Job description

Retail Assistant Store Manager - Salaried

S - CAMBERWELL

Career growth with a 30+ year Melbourne bakery brand

About the Company

Laurent Bakery is a Melbourne bakery and cafe business with a 30+ year history. We make French-inspired cakes, pastries, sandwiches and coffee, with a focus on artisan craft and warm service.

About the Role

You will support the Cafe Manager to run daily service at our busy Camberwell cafe. Lead from the floor, coach the team, meet service standards and help grow sales through great customer experiences.

Your life will never be dull as our customers love us and we love them! Pop in and see our busy cafe and share in the ambience. We are known for fantastic coffee, amazing French cakes and pastries all handmade, and a great customer experience.

About You

We are looking for someone who is passionate about people, loves leading a team to excellence and thrives in a busy environment. Oh and you must genuinely love hospo, like we do!

Responsibilities

Lead the team through busy service periods

Drive upselling and sales

Coach baristas and cafe team members on service standards

Manage service flow and resolve customer issues

Support stock ordering, waste and roster planning

Open and close the cafe

Skills and Experience

Hospo experience is a must!

Cafe or retail supervisor experience - ready for a step up

Customer first leadership and coaching capability

Strong barista knowledge

Calm, confident and solutions focused under pressure

Flexible availability, including weekends and some public holidays

Fun, dynamic work environment

Supportive leadership team

Screening Questions

• Do you have experience in a similar role?
• Do you have the legal right to work in Australia?
• What is your expected hourly rate/salary?