Café Attendant

Aligned Leisure; Albury City; On-site; AUD 30,000 - 36,000; Full time

Job summary

Aligned Leisure is hiring Café Attendants to join our team at Albury facilities. You will deliver outstanding service, prepare and present food and beverages, and process sales through the POS system, while maximizing re-marketing opportunities.

You will be responsible for maintaining a well-stocked, clean café, providing information about other Aligned Leisure programs, and seeking upsell opportunities. Applicants should have First Aid/CPR, Food Handling, and working with children checks where

Qualifications

• Experience in delivering exceptional customer service.
• Food handling and safety awareness.
• Ability to promote services and upsell where appropriate.

Responsibilities

• Prepare food and beverages to be presented and purchased by customers.
• Present a well-stocked, clean and professional café at all times.
• Process sales accurately in the POS system and capture customer data for marketing.
• Provide information to customers about other Aligned Leisure services and activities.
• Look for upsell and cross-sell opportunities based on customer needs.
• Resolve customer issues on the spot when possible with support from the Duty Manager.
• Manage stock levels in line with directions and ensure hygiene standards.

Skills

Customer service

Sales

Communication

Education

First Aid & CPR Certificate

Food Handling Certificate

Working with Children Check

Job description

About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 58 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. Child Safety Commitment: Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have. Café Attendants deliver service quality that exceeds the expectations of our customers in every transaction they have with us. Working in the Café, the attendants will be relentless in delivering outstanding service, maximising sales opportunities and building quality relationships with facility users. This high level of service and relationship building will lead to improved revenues through repeat customers. Our café staff will promote products to customers and look to maximise revenue. They will prepare food and beverages as required to serve our many customers and also undertake POS transactions. They will take pride in the presentation of our café services, ensure food is well stocked and presented and undertake regular cleaning of food preparation, serving and customer areas. This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

Café preparation, operation, presentation and sales

• Prepare food and beverages to be presented and purchased by our customers, maximising sales opportunities.
• Present a well‑stocked, clean and professional café at all times to the customer.
• Process sales accurately in the POS system, capturing customer sales data wherever possible to maximise our re‑marketing opportunities.
• Prepare food and beverages in line with training and direction.
• Proactively provide information to customers on other happenings within Albury Wodonga Facilities with a view to maximising our services to the customers.
• Look for upsell and cross sell opportunities based on individual needs.
• Authority to solve customer issues on the spot, without the need to seek approval from a member of the management team. Duty Manager is available to support these decisions.
• Manage stock and stock levels in line with direction from Swim Centre Captain.
• Ensure all complaints are followed up in a timely manner.
• Actively seek customer feedback on service levels.
• Undertake regular cleaning of food preparation, serving and customer areas, including all equipment, surfaces, tables, chairs and floors.
• All administrative duties that are required as part of a successful café function, including health regulation reporting and completion of checklists.
• Ensure all reports, checklists and procedures are completed and signed off by the Café Captain or Duty Captain.

Outstanding service delivery to all customers and stakeholders

• Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. In your role, you will be relentless in identifying these opportunities and you will always ask yourself “How would I want a member of my family treated in this situation?”
• All Aligned Leisure staff will understand and deliver on our customer charter and service promise.

Cafe may from time to time be required to undertake other tasks as directed by the Head of Customer Experience or the Centre Captains.

Essential Qualifications and Experience:

• Experience in delivering exceptional customer service.
• First Aid and CPR Certificate.
• Food Handling Certificate
• Working with Children Check.

Personal Attributes:

• Customer focused.
• Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
• Relentless in their approach to sales and service.