CAD-CAM Dental Support Specialist | Hybrid, Travel

XYZ Dental Pty Ltd.; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

XYZ Dental Pty Ltd. is seeking a CAD-CAM Support Specialist to deliver expert technical support for our CAD-CAM workflows. You’ll participate in demonstrations, installations, training and ongoing servicing for dental labs and practices.

The role emphasizes CAD systems, intraoral scanners, milling and 3D printing, with hybrid work from Melbourne, VIC and some travel across Australia and New Zealand.

Qualifications

• At least two years of experience in Dental CAD-CAM support or manufacturing.
• Strong knowledge of exocad software and CAD softwares such as 3Shape, CAM, an advantage.
• Ability to understand and troubleshoot milling machines and 3D printers.
• Dental Technician qualification is an advantage but not critical.
• Excellent communication, technical writing, and problem-solving skills.
• Ability to work both independently and collaboratively with a team.
• Excellent time management and organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
• Experience with CAD software, CAM software, and Dental Implant manufacturing is a plus.
• Demonstrated experience in Help Desk, Technical Support or Systems Support role in a Lab, Dental Manufacturing or Dental Practice would also be favourable.

Responsibilities

• Provide exceptional technical support to clients and their CAD-CAM systems.
• Engage in pre-sales demonstrations, installation, training and servicing.
• Focus on CAD systems while covering the broader CAD-CAM workflow including intraoral scanners, milling and 3D printing.
• Support is provided via remote access as well as on-site during travel across Australia and New Zealand.

Skills

CAD-CAM support

Technical troubleshooting

Team collaboration

Time management

Education

Dental Technician qualification

Tools

Exocad

3Shape

CAM software

Job description

XYZ Dental Pty Ltd. is seeking a CAD-CAM Support Specialist to deliver expert technical support for our CAD-CAM workflows. You’ll participate in demonstrations, installations, training and ongoing servicing for dental labs and practices.

The role emphasizes CAD systems, intraoral scanners, milling and 3D printing, with hybrid work from Melbourne, VIC and some travel across Australia and New Zealand.