Business Systems Analyst — Owner of Operational Platforms

Avant Mutual; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Avant Mutual is seeking a Business Systems Analyst to join our Medical Indemnity business. The role focuses on business system ownership, operational support, and enabling day-to-day operations with a strong link between users, stakeholders and technology teams.

You will gather requirements, document improvements and lead discussions to drive changes that enhance platform performance and customer experience.

Qualifications

• BAU/operational support or business systems experience
• Excellent stakeholder engagement and relationship-building skills
• Experience turning business needs into concrete solutions
• Strong grasp of business processes and customer systems
• Proactive problem-solving and continuous improvement mindset
• Experience with CRM, insurance, membership, claims or customer service platforms is valued

Responsibilities

• Build strong relationships with business stakeholders and become a trusted advisor across key customer platforms.
• Gather, analyse and document business requirements, process improvements and enhancement opportunities.
• Lead workshops, impact assessments and solution discussions to support business decision-making.
• Act as the business-facing lead for system enquiries, incidents and enhancement requests.
• Coordinate issue resolution, root cause analysis and stakeholder communications.
• Drive continuous improvement initiatives that enhance customer experience, business processes and platform utilisation.
• Support backlog prioritisation, UAT, release planning and business readiness activities.
• Work with vendors and technology teams to ensure solutions meet business needs.

Skills

Stakeholder engagement

Requirements gathering

Business process understanding

Software delivery lifecycle

Continuous improvement

CRM platforms experience

Insurance domain familiarity

Tools

CRM software

Job description

Avant Mutual is seeking a Business Systems Analyst to join our Medical Indemnity business. The role focuses on business system ownership, operational support, and enabling day-to-day operations with a strong link between users, stakeholders and technology teams.

You will gather requirements, document improvements and lead discussions to drive changes that enhance platform performance and customer experience.