Business Systems Analyst

Service Stream; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Career development

Discounts

Job summary

Service Stream is seeking a Business Systems Analyst to support the JAMS platform from our Melbourne office across from Southern Cross Station. You will translate business needs into practical system outcomes, configure JAMS, and support testing, deployment and governance to enable safe, compliant, and cost-effective asset management across Transport operations.

You will work closely with the Senior Systems Analyst and stakeholders to standardise processes, improve data quality, and deliver

Qualifications

• Experience configuring or supporting work management, field service or enterprise asset management systems.
• Ability to translate business requirements into workflows, forms, reports and system configuration.
• Experience with SQL server, querying, data validation or troubleshooting.
• Experience with testing, deployment, incident resolution and controlled change.

Responsibilities

• JAMS configuration and support – administer and maintain system configuration, workflows, security and data, deliver minor improvements and troubleshoot issues.
• Requirements, testing and deployment – gather business requirements, coordinate testing, manage defects and assist deployments and communications.
• Operating model and standardisation – align JAMS configurations with requirements, reduce variation and maintain documentation, maps and standards.
• Reporting, integration and governance – develop operational reports and data extracts, manage interfaces and ensure data quality and access controls.

Skills

Requirements gathering

Testing & validation

Change management

Communication

Education

Tertiary qualification in Information Systems, Business, Engineering, Commerce

Tools

JAMS

SQL Server

SSRS

Power BI

SharePoint Online

Power Apps

Power Automate

Job description

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

Provide specialist support for the Job Asset Management System (JAMS), ensuring the platform effectively supports asset management, maintenance planning, defect management, compliance, and operational decision-making across Transport operations. You will identify opportunities to improve asset information, streamline workflows, and deliver actionable insights that support safety, performance, compliance, and cost optimisation outcomes.

About the Role

We have a newly created opportunity for a Business Systems Analyst to join our growing ASX-listed company. You will support our Transport division with hands‑on configuration, support and minor enhancements to our system JAMS. This role will be based out of our office in Melbourne across from Southern Cross Station.

About the role

In this role you will work closely with the Senior Systems Analyst and operational stakeholders, translating business requirements into practical, controlled system outcomes through process standardisation, system enablement and adoption.

Your key responsibilities will include:

• JAMS configuration and support - provide ongoing administration and support of the JAMS platform by maintaining system configuration, workflows, security and reference data, delivering minor system improvements and enhancements, and troubleshooting issues to ensure reliable and effective business operations.
• Requirements, testing and deployment - support the successful delivery of system changes by gathering and documenting business requirements, coordinating testing and user acceptance activities, managing defects and resolutions, and assisting with deployments, user communications and post-implementation review to ensure smooth adoption and operational outcomes.
• Operating model and standardisation - Support the standardisation and optimisation of business processes by aligning JAMS configurations with requirements, reducing process variation and manual effort, improving data quality, and maintaining reusable documentation, process maps, training materials and system configuration standards.
• Reporting, integration and governance - Support data integration, reporting and governance by developing operational reports and data extracts, managing JAMS interfaces and data quality processes, and ensuring compliance with access controls, privacy, cybersecurity, documentation and change-management requirements.

About you

You have experience in configuring or supporting work management, field service or enterprise asset management systems.

Our ideal candidate may have:

• Hands‑on JAMS experience would be highly desirable but not essential.
• Experience translating business requirements into workflows forms, reports and system configuration.
• Experience with SQL server, querying, data validation and troubleshooting.
• Ability to support testing, deployment, incident resolution and controlled change.
• SSRS, Power BI, SharePoint Online, Power Apps or Power Automate experience would be highly desirable.
• Tertiary qualification in Information Systems, Business, Engineering, Commerce or related discipline, or equivalent experience.
• Relevant Microsoft, SQL, Power BI, business analysis or continuous-improvement training is desirable.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

• Flexibility – all flexibility requests are genuinely considered. This role offers hybrid working.
• Career development – we offer growth opportunities and support internal mobility. You will also have access to skill enhancement through our online learning system.
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values safety, diversity and inclusion, and meaningful recognition.

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. If you require any reasonable adjustments to the recruitment process, please email [e-mail].

Department

GBIS