Business Support Officer Project Delivery

City of Port Phillip; Melbourne; On-site; AUD 85,000 - 98,000; Full time

Benefits offered by this job

Flexible working conditions

Paid parental leave

Training and development opportunities

Employee Assistance Program

Job summary

The City of Port Phillip is seeking a Business Support Officer to join the Project Delivery team. This role is based at St Kilda Town Hall with flexible working arrangements.

It is a full-time, 10-month maternity leave backfill position focusing on high‑level administrative duties, customer service and improving business processes to support efficient project delivery and governance across the municipality.

Qualifications

• Experience providing executive administration or business support services.
• Excellent written communication and attention to detail.
• Advanced MS Office skills, particularly Excel and Outlook.

Responsibilities

• Provide high-level business and administrative support to the Project Delivery team.
• Coordinate customer, CEO and Councillor requests and track responses.
• Support Council reports, briefings, meetings and governance processes.
• Process purchase orders, invoices and procurement card transactions.
• Maintain records and improve administrative processes and procedures.

Skills

Executive support

Organisation

Customer service

Written communication

MS Office proficiency

Tools

Excel

Outlook

Job description

Business Support Officer Project Delivery

• Salary Range Band 5 $84,826 - $97,810 plus 12% Super
• Full time, 10 Month temporary position (maternity leave backfill)
• Located at St Kilda Town Hall with flexible working arrangements possible.

About the Organisation

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.

About the Role

Join our Project Delivery team and play a key role in supporting the delivery of major infrastructure and capital works projects across the municipality. This role provides high-level business and administrative support to the Project Delivery department, helping the team stay organised, responsive and customer focused.

You’ll work closely with project managers and senior leaders, providing administrative support, coordinating customer requests, supporting governance requirements, and assisting with improvements to administrative processes and systems. This is a varied and fast-paced role suited to someone who enjoys working collaboratively, supporting business processes, and making a positive impact behind the scenes.

Duties:

• Provide high-level business and administrative support to the Project Delivery team.
• Coordinate customer, CEO and Councillor requests and track responses.
• Support Council reports, briefings, meetings and governance processes.
• Process purchase orders, invoices and procurement card transactions.
• Maintain records and business systems and assist with identifying improvements to administrative processes and procedures.

Skills and Experience

• Experience providing executive administration or business support services.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written communication and attention to detail.
• Advanced Microsoft Office skills, particularly Excel and Outlook.
• Commitment to delivering high-quality customer service and identifying opportunities to improve administrative processes.

Culture

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

• We offer a workplace that accommodates your working style and needs.
• Be supported and empowered by a leadership team that is community-focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program with access to fitness gyms, pools and facilities, and a well-regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations

Pre-employment screening will apply to all appointments.

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia, and
• Sufficient proof of their identity.
• Complete a National Police Check completed via City of Port Phillip’s Provider.

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. We actively welcome and encourage candidates from culturally and linguistically diverse backgrounds, First Nation and Torres Strait Islander candidates, members of the LGBTQIA+ community and candidates with a disability.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Yass Mustafa (Recruitment and Employee Experience Advisor) on phone [phone] *** or email: ***********@portphillip.vic.gov.au

PD Business Support Officer - Project Delivery November 2026.pdf