Business Support Officer

City of Melbourne; City of Melbourne; Hybrid; AUD 88,000 - 99,000; Full time

Benefits offered by this job

Flexible working

Study assistance

Corporate discounts

Parental leave

Career development

Hybrid work

Job summary

City of Melbourne is seeking a diligent Business Support Officer to join the Business Excellence Division, providing essential administrative and operational support across planning, reporting, governance, and information management. You will assist with actions, documentation and deadlines, and collaborate with senior leaders to keep priorities on track.

In this high-profile environment, you will coordinate inputs to divisional plans, support procurement and financial administration, and help

Qualifications

• Experience providing high-quality administrative and operational support in a complex, fast-paced environment.
• Experience supporting governance, reporting, committees and corporate processes, including coordinating actions, documentation, approvals and deadlines.
• Strong capability using Microsoft 365 and business systems to maintain accurate records and manage information.

Responsibilities

• Provide proactive administrative and operational support to the Divisional Business Unit and broader Business Excellence Division.
• Coordinate governance, committee and corporate processes, including actions, approvals, documentation, reporting requirements and key deadlines.
• Support financial and procurement administration and maintain accurate systems, records and information.
• Coordinate inputs to divisional planning and reporting, while supporting priority projects and tracking key actions, milestones and deliverables.

Skills

Organisational skills

Communication

Microsoft 365

Stakeholder management

Governance support

Tools

Microsoft 365

Job description

Synopsis

Provide high-quality business and operational support across the Business Excellence Division

$87,550 to $98,541 + 12% Super

Max Term, 12 month Opportunity until October 2027

About The Role

The Business Support Officer sits within the Business Excellence Divisional Business Unit and provides high-quality business, administrative and operational support to help the division deliver its priorities effectively.

Working across a broad range of activities, you’ll support divisional planning and reporting, governance processes, financial and procurement administration, systems and information management, and priority projects. You will also work closely with the General Manager, senior leaders, internal teams and corporate partners to ensure actions, information and processes are accurate, timely and well-coordinated.

This is a varied role within a high-profile executive environment, offering the opportunity to build strong relationships across the organisation while contributing to the smooth and effective operation of the Business Excellence Division.

A Little More About The Role

• Provide proactive administrative and operational support to the Divisional Business Unit and broader Business Excellence Division
• Coordinate governance, committee and corporate processes, including actions, approvals, documentation, reporting requirements and key deadlines
• Support financial and procurement administration and maintain accurate systems, records and information
• Coordinate inputs to divisional planning and reporting, while supporting priority projects and tracking key actions, milestones and deliverables.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what is most important to the people who live, work, study, visit and invest in our great city.

We are proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it is your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About You

You are an organised and proactive professional who enjoys working in a fast-paced environment and supporting others to deliver great outcomes. You bring strong attention to detail, sound judgement and a customer-focused approach, with the ability to manage competing priorities and build positive working relationships.

What Your Experience Might Look Like

• Demonstrated experience providing high-quality administrative and operational support in a complex, fast-paced environment
• Experience supporting governance, reporting, committees and corporate processes, including coordinating actions, documentation, approvals and deadlines
• Strong capability using Microsoft 365 and business systems to maintain accurate records and manage information, with the ability to adapt quickly to new technology
• Experience supporting financial administration, procurement and resource management processes with a strong focus on accuracy and compliance
• Strong stakeholder and communication skills, coupled with initiative and sound judgement to anticipate needs, work independently and support projects and continuous improvement initiatives.

Benefits Of Working With Us

• Attractive remuneration and benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance and other great corporate discounts
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Contact

Refer to the position description below or contact Rachael Chapman – Divisional Business Performance Manager, [e-mail].

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.