Business Support Officer

Department For Child Protection; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Collaborative team environment

Flexible working options

Paid Parental and Partner Leave

Recognition and Growth

Salary Packaging

Health and Fitness Perks

Wellbeing Support

Job summary

Department for Child Protection (DCP) in South Australia is seeking a Business Support Officer to join the Legal Services Directorate in Keswick. You will provide high-level customer service and administrative support, responding to enquiries and ensuring timely, accurate information for clients and stakeholders.

You will join a collaborative team and contribute to essential legal services work, with opportunities to develop your skills while supporting the organisation’s mission to protect and

Qualifications

• Strong written and verbal communication with clients, staff and stakeholders.
• Excellent attention to detail and accuracy in records management.
• Ability to prioritise, meet deadlines and work under pressure.
• Proficient in Microsoft Office and standard office equipment.

Responsibilities

• Assist in providing responses to information requests relating to litigation and investigations.
• Attend to incoming enquiries in a professional and efficient manner.
• Create and maintain client information system files and other records management programs.
• Perform timely and accurate searches, retrievals and returns of client records.
• Record applications, hearing outcomes and court orders from the Courts Administration Authority promptly.

Skills

Effective communication

Attention to detail

Time management

Microsoft Office

Team collaboration

Tools

Microsoft Office

Job description

Provide trusted support across a range of sensitive information, records and enquiries within a busy professional setting.

• Multiple full-time temporary vacancies available until 30 June 2027
• Gain valuable government experience and provide quality business support
• Join a collaborative team contributing to important Legal Services work.

Role Status: Multiple full-time temporary vacancies available until 30 June 2027

Remuneration: ASO2 ($66,442 - $69,504) plus 12% superannuation

We have multiple opportunities available for Business Support Officers to join our Legal Services Directorate. Based in Keswick, you will be responsible for providing high-level customer service and administrative support. You will respond to enquiries, assist with records management and ensure that information provided to clients and stakeholders is timely and accurate.

As a Business Support Officer at the Department for Child Protection, you will have the opportunity to contribute to the important work we do. You will work alongside a supportive team, bringing your skills to an organisation committed to making a difference.

In this role, you will:

• Assist in providing responses to requests for information relating to litigation and investigations
• Attend to incoming enquiries in a highly efficient and friendly manner
• Create and maintain files on the client information system and other records management programs
• Action timely and accurate searches, retrievals and returns of client records
• Ensure the prompt recording of applications, hearing outcomes and court orders from the Courts Administration Authority.

About you:

• You communicate effectively both verbally and in writing with clients, staff and stakeholders
• You have strong attention to detail and a focus on accuracy, with the ability to follow processes and take corrective action where required
• You can organise priorities, meet deadlines and work well under pressure
• You are confident using Microsoft Office programs and standard office equipment
• You work collaboratively and positively to build effective relationships and deliver quality, timely services in a changing environment.

If you’re a great communicator who enjoys working with people, staying organised and getting the details right, we’d love to hear from you.

What's in it for you – Perks That Matter:

At DCP, these are just some of the benefits you’ll enjoy:

• A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
• Flexible working options with tailored arrangements to help you balance work and life
• Paid Parental and Partner Leave – additional paid time to support you and your growing family
• Recognition and Growth – we celebrate your achievements and open doors to development across DCP
• Salary Packaging – reduce your taxable income with a range of pre-tax benefits
• Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
• Wellbeing Support - confidential Employee Assistance Program services for you and your family.

See our full list of benefits.

About DCP

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Special Conditions:

• You must have a current Working With Children Check.

For a successful application you will need to respond to all points listed under the your capabilities section of the attached role description. Please also note any special conditions that may be listed.

Want to know more?

Contact Mikala Ballard - Manager, Redress and Information Release for a confidential discussion.

Email communication is preferred: [e-mail].

Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.

Applications close: 17 September 2026, 11:00 PM