Business Support Consultant

SYC; Adelaide; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Birthday day off

Salary packaging benefits

Loyalty leave (1 extra week)

Private health cover discount

Employee Assistance Program (EAP)

Wellbeing leave

Job summary

SYC in Adelaide is seeking a Business Support Consultant within our Workforce Australia division to support frontline staff and ensure compliance with Employment Services contracts.

You will deliver customer service, manage claims administration, assist senior management, produce reports, and share contract guidelines education, contributing to a collaborative, outcomes-driven team.

Qualifications

• Strong data entry skills, attention to detail and the ability to produce accurate work.
• Ability to work effectively as part of a team to deliver quality services and achieve outcomes.
• Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
• Strong engagement skills and ability to build and maintain positive relationships with internal and external stakeholders.
• Excellent communication skills with well-developed verbal and written skills.
• Experience with employment services is desirable.

Responsibilities

• Provide exceptional customer service in line with the Business Services Customer Service Charter - Business Support Team.
• Provide effective advice and administrative support in Employment Services claims, including jobseeker expenditure compliance and records.
• Provide administrative support to the senior management team as required.
• Provide standard and ad-hoc reports to management in a timely, professional manner.
• Disseminate Employment Services contract information and provide educational support.

Job description

Working within our Workforce Australia division, as a Business Support Consultant you will have the opportunity to support our frontline employees in ensuring compliance to applicable Employment Services Contracts, while working within a supportive and results driven team.

As a Business Support Consultant, you will:

• Provide exceptional customer service in line with the Business Services Customer Service Charter - Business Support Team.
• Provide effective advice and administrative support in the area of Employment Services claims within the Business Support Team, including but not limited to jobseeker expenditure compliance and the maintenance of accurate jobseeker expenditure records.
• Provide effective administrative support to the senior management team as required.
• Provide standard and ad-hoc reports to management in a professional and timely manner as required.
• Disseminate relevant Employment Services contract and guidelines information and provide educational support.

About You

As someone with a 'can do' attitude and an engaging and enthusiastic manner, you will have excellent communication skills, strong attention to detail and the ability to work in a fast-paced environment. The successful candidate will demonstrate:

• Strong data entry skills, attention to detail and the ability to produce accurate work.
• The ability to work effectively as a member of a team to deliver quality services and collaboratively achieve outcomes.
• Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
• Strong engagement skills and ability to build and maintain positive working relationships with internal and external stakeholders.
• Excellent communication skills with well-developed verbal, and written skills.
• Experience with employment services is desirable.

Key screening and requirements:

• Be willing to complete a Working with Children Check and National Police Check
• Be eligible to work in Australia

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave

*Qualifying periods and terms apply.

About us

SYCexists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au

If you have any questions, please email [e-mail]

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you.