Business Services Manager

Vets Central Pty; Willunga; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Paid Parental Leave

Great Place to Work certification

Mental Health & Wellbeing program

Job summary

VC Operations PTY LTD, Willunga & Aldinga Veterinary Services, is seeking a Business Services Manager to lead non-clinical operations and drive strategic growth across two clinics. You will collaborate with Practice Principals, manage people, budgets, and compliance, and foster a positive workplace culture.

Responsibilities include overseeing day-to-day operations, HR, recruitment, rostering, and enhancing IT, payments and admin systems to support clinical teams and client care.

Qualifications

• Minimum 10 years' experience in a business, operational or practice management role.

Responsibilities

• Oversee day-to-day business operations, strategic planning, business development and marketing.
• Manage recruitment, staffing, rostering, training, performance and employee development.
• Oversee HR, WHS, workplacerelations and compliance requirements.
• Monitor financial performance, wages, budgets and key business KPIs.
• Ensure the effective operation of IT, payment, telephone and administrative systems.

Skills

Leadership

People management

Budgeting

Strategic planning

Communication

Job description

• Employment Type: Full-time, Permanent
• Applications Close: 23 September 2026

VC Operations PTY LTD

About Us

Willunga& Aldinga Veterinary Services is a growing veterinary practice providing comprehensive care to companion animals and livestock across two purpose-built clinics, a dedicated large animal facility and on-farm services. Our services range from preventative health management and diagnostics through to surgical procedures, complex medical casemanagementand farm consultancy.

Our goal is to achieve the best possible outcomes for every animal through care, compassion and excellence in everything we do, whileprioritisinganimal welfare and building strong, trusting relationships with our clients based on integrity and respect, treating every pet as if they were our own.

About the Role

The BusinessServicesManager will oversee the non-clinical operations ofWillunga& Aldinga Veterinary Services, leading business development,strategyand operational management in collaboration with the Practice Principals. The role will work closely with clinical and support teams to promote employee development andmaintaina positive, collaborative workplace culture.

Key Responsibilities

• Oversee day-to-day business operations, strategic planning, businessdevelopmentand marketing.
• Manage recruitment, staffing, rostering, training,performanceand employee development.
• Oversee HR, WHS, workplacerelationsand compliance requirements.
• Monitor financial performance, wages,budgetsand key business KPIs.
• Ensure the effective operation of IT, payment,telephoneand administrative systems.
• Coordinate communication,meetingsand operational improvements while supporting the Practice Principals andmaintaininga positive workplace culture.

About You

• Minimum10years' experience in a business, operational or practice management role, preferably within a veterinary, healthcare, professionalservicesor similarly complex service-based environment.
• Strong leadership and people-management skills, with the ability to recruit,developand support employees effectively.
• Proven experience in business planning,financial management, KPI monitoring,budgetingand cost control.
• Sound understanding of Australian HR, workplace relations, WHS and compliance requirements.
• Excellent communication,organisational, problem-solvingand decision-making skills.

What's on offer

• Paid Parental Leave, as well as PaidPurrentalLeave (for your furry family members!).
• Recognition as a Great Place to Work - Certified.
• Mental Health & Wellbeing are a priority, and we understand that work life balance is vital. Vets Central are accredited in beingrecognisedas a 'Skilled Mental Health First Aid' workplace.

Applications Close: 23 September 2026