Business Operations Manager

Atticus

Melbourne

On-site

AUD 115,000 - 145,000

Full time

14 days+

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Benefits offered by this job

Hybrid work setup

Flexible work hours

Home office setup budget

Five weeks leave each year

16 weeks paid parental leave

Professional development program

Job summary

Atticus, a Melbourne-based scale-up, is seeking a Business Operations Manager to drive cross-functional projects that scale our Ops function. You will report to the Head of Operations and help build efficient systems for our people, working across teams to reduce friction as we grow.

You’ll join a small team and tackle a range of initiatives from implementing agentic technologies to improving GTM processes and customer health scoring, with a strong emphasis on data and collaboration.

Qualifications

Experience identifying bottlenecks in ways of working to drive scale.
Experience building reports and dashboards showing data like feature usage and commercial performance.
Experience partnering with stakeholders to tackle cross-team challenges.

Responsibilities

Execute business-wide projects to improve systems powering the team.
Identify friction points and implement scalable solutions across the organization.
Collaborate with stakeholders to improve GTM processes and customer health metrics.

Skills

Data analysis

CRM management

Cross-functional collaboration

Problem solving

Communication

Agentic technologies

Tools

Dashboards

CRM tooling

Job description

Atticus is seeking a business operations professional who thrives on creating lasting impact. This role is perfect for curious problem-solvers who enjoy executing cross‑functional projects that drive change. You’ll report to the Head of Operations and play a key role in scaling the impact of the Ops function.

About us

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact‑checking. We are on a mission to ensure every critical document is accurate and defensible. Our software helps our customers — law firms, listed companies, and funds — fact‑check critical documents before they’re disclosed to the market. Our users love Atticus because we save them a lot of pain in high‑pressure, high‑stakes work.

We’re a growing, global company. We’re profitable and using our resources for growth. We’re trusted by 90% of Australian corporate law firms, 50% of the UK Top 30 law firms, including the Magic and Silver Circle, 50% of the ASX50 and 40% of the ASX100. Plus, we’re expanding into Asia and North America.

About the role

As a Business Operations Manager, you’ll be executing business‑wide projects that ensure Atticus is proactively built on effective systems that power our people. You’ll draw on your ability to identify bottlenecks in ways of working to reduce friction as we scale.

You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some things that you could have worked on recently:

Assisted with implementing agentic technologies internally - helped to assess agentic tools and develop an effective roll‑out plan.
Unlocked insights through data - built reports and dashboards displaying key data like feature usage and commercial performance.
Managed and optimised our CRM – built and improved workflows, properties and automations to better support how teams work and keep our data accurate and useful.
Audited our tech‑stack - looked for bloat in our existing tooling and explored how we can optimise the new tooling request process.
Helped teams solve business problems – partnered with stakeholders across teams to tackle challenges like developing a customer health score and identifying opportunities to improve our GTM process.
Kept day‑to‑day operations running smoothly – jumped on issues as they arose, fixed broken tools and workflows, and helped resolve operational problems across the business.

About you

As a Business Operations professional, you’ll most likely be a highly capable generalist with an innate ability to deconstruct problems and develop the right solutions. You’ll be used to navigating ambiguity and developing relationships cross‑functionally to drive effective change. This could lend you to having a range of skill‑sets, however, experience in internal agent implementation and data analysis would be advantageous.

We want creative, curious, and self‑driven people interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So, if you’ve got the following qualities, then please get in touch

Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t feel like you know exactly what you’re doing.
Natural communicator. Communication is a first‑class skill, particularly in a remote world, so we take it seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
Measure twice, cut once. We believe that long‑term, true velocity and agility come from planning enough so that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
Bias toward action. Generally, when in doubt, you try something and see if it works. Yes, doing the right thing is best, but doing the not‑quite‑right thing and learning from it is better than doing nothing.
Outcome‑focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

Benefits