Business Improvement & Innovation Officer

Livingstone Shire Council; Yeppoon; On-site; AUD 83,000 - 113,000; Full time

Benefits offered by this job

Coastal lifestyle

Beaches nearby

Great team

Job summary

Livingstone Shire Council in Yeppoon, Queensland, is seeking a Business Improvement & Innovation Officer to partner with teams, identify opportunities for improvement and implement practical solutions that enhance how we work.

You will support service delivery, employee experience and organisational performance through better processes and tools, embedding improved ways of working across the council and community.

Qualifications

• Experience or qualifications in business improvement, innovation, service design, project delivery or organisational change.
• Curious mindset and passion for simplifying processes and improving services.
• Strong facilitation, communication and stakeholder engagement skills.
• Ability to analyse problems, identify opportunities and deliver practical solutions.
• Adaptability and commitment to continuous improvement.
• Tertiary qualification in Business, Design Thinking, or Service Design.

Responsibilities

• Work with people across Council to understand challenges and identify opportunities for improvement.
• Help design and deliver practical solutions that enhance service delivery, employee experience and organisational performance.
• Facilitate workshops and collaborative improvement activities that bring people together to solve problems.
• Support teams to simplify processes, reduce unnecessary effort and embed better ways of working.
• Develop user-friendly tools, resources and guidance materials that help teams work consistently and effectively.
• Assist with the implementation and adoption of improvement initiatives in partnership with business, digital and technical specialists.
• Use feedback, data and insights to measure success and continually refine solutions.
• Champion a culture of continuous improvement, collaboration and innovation across Council.

Skills

Business improvement

Innovation

Service design

Project delivery

Stakeholder engagement

Facilitation

Problem analysis

Adaptability

Continuous improvement

Communication

Education

Tertiary qualification in Business/Design Thinking/Service Design

Job description

Job Description

Business Improvement & Innovation Officer

Applications closing on 21 September 2026, 11:59 PM

• Reference number 3781
• Job Type Full Time
• Package $98,077 per annum (QLGIA (Stream A

Why this role matters

Help shape a simpler, smarter and more connected Council. As a Business Improvement & Innovation Officer, you will partner with teams across the organisation to identify opportunities, solve problems and implement practical improvements that enhance the way we work. Through process improvement, innovation, service enhancement and the adoption of better systems and tools, you will help create positive experiences for employees and customers alike, enabling Council to deliver more efficient, responsive and sustainable services to the community.

We are looking for someone who enjoys improving how work gets done, can turn complexity into practical solutions, and works confidently with people to design and embed better ways of working

What you will be doing

As someone who is passionate about making work simpler, smarter and effective, you will:

• Work with people across Council to understand challenges and identify opportunities for improvement.
• Help design and deliver practical solutions that enhance service delivery, employee experience and organisational performance.
• Facilitate workshops and collaborative improvement activities that bring people together to solve problems.
• Support teams to simplify processes, reduce unnecessary effort and embed better ways of working.
• Develop user-friendly tools, resources and guidance materials that help teams work consistently and effectively.
• Assist with the implementation and adoption of improvement initiatives in partnership with business, digital and technical specialists.
• Use feedback, data and insights to measure success and continually refine solutions.
• Champion a culture of continuous improvement, collaboration and innovation across Council.

What you will bring

You will bring the ability to see opportunities where others see challenges. You enjoy working with people, understanding how things operate and finding practical ways to make them better. Whether it's improving a process, facilitating a workshop or helping teams embrace new ways of working, you're motivated by delivering meaningful outcomes and creating lasting value.

• Experience or qualifications in business improvement, innovation, service design, project delivery or organisational change.
• A curious mindset and a passion for simplifying processes and improving services.
• Strong facilitation, communication and stakeholder engagement skills.
• The ability to analyse problems, identify opportunities and deliver practical solutions.
• Adaptability, initiative and a commitment to continuous improvement.
• Tertiary qualification in Business, Design Thinking, Service Design, or a related discipline.
• Experience in local government or the public sector.
• Impact: Help shape better ways of working that improve employee experience and community outcomes
• Innovation culture: Backing bold ideas and turning insight into real change
• Career: Build highly transferable skills where people, process and technology come together
• Lifestyle: Enjoy a coastal lifestyle where beaches, bushland and a great team are part of everyday work