Business Efficiency Lead

BaptistCare NSW & ACT; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

BaptistCare NSW & ACT is seeking a Business Efficiency Lead to strengthen performance, productivity and sustainability across Residential Aged Care and Retirement Living services. This high‑impact role partners with senior leaders to simplify processes, optimise workforce models and ensure funding and compliance without compromising care quality.

You’ll use data and insights to remove inefficiencies, embed continuous improvement and deliver practical operating solutions that support frontline

Qualifications

• MBA desirable
• 5+ years in business efficiency or similar roles
• Knowledge of residential aged care regulations (AN ACC and the Aged Care Quality Standards)
• Analytical skills to turn data into actionable insights
• Experience improving workforce models and rostering
• Strong stakeholder engagement and change management experience

Responsibilities

• Drive efficiency and productivity across Residential Aged Care and Retirement Living.
• Optimise workforce models and strengthen compliance with care minutes and AN ACC requirements.
• Turn funding and data into practical, sustainable operating solutions.
• Deliver change initiatives with clear insights and trusted advisory to improve performance.

Skills

Business efficiency

Operational improvement

Stakeholder engagement

Data analytics

Workforce modelling

Regulatory knowledge

Education

Tertiary qualification in Business or Health Management (MBA desirable)

Job description

• Permanent full-time opportunity
• Shape the future of Residential & Retirement Living
• Drive meaningful change. Improve care outcomes. Shape the future of aged care

At BaptistCare, we believe great care starts with smart, efficient systems that support our people to do their best work. As we come together as one newly unified national organisation, we’re looking for a Business Efficiency Lead to play a pivotal role in strengthening performance, productivity and sustainability across our Residential Aged Care and Retirement Living services.

This is a high impact, strategic role where your work will directly support quality care, regulatory compliance and better outcomes for residents across Australia.

Why this role matters

In this role, you’ll be at the heart of operational improvement—working alongside senior leaders and frontline teams to simplify processes, optimise workforce models and ensure funding and compliance requirements are met without compromising care quality. You’ll combine data, insight and influence to remove inefficiencies, embed continuous improvement and help our teams focus on what matters most: supporting people to live with dignity and choice!

If you enjoy problem solving, collaborating with passionate leaders, and driving improvements that directly support frontline care teams, this is a unique and rewarding opportunity to make your mark.

What you’ll be doing

You’ll drive efficiency and productivity across Residential Aged Care and Retirement Living, simplifying processes and reducing administrative burden so teams can focus on great care. You’ll optimise workforce models, strengthen compliance with care minutes and ANACC requirements, and turn funding and data into practical, sustainable operating solutions. Partnering closely with leaders, you’ll deliver change initiatives that stick—using clear insights, strong change management and trusted advice to improve performance, compliance and technology outcomes.

What you’ll bring

• A tertiary qualification in Business, Health Management or a related discipline (MBA desirable)
• Proven experience (5+ years) in business efficiency, operational improvement or similar roles
• Strong knowledge of residential aged care regulations, AN ACC and the Aged Care Quality Standards
• Exceptional analytical skills with the ability to turn complex data into actionable insights
• Experience improving workforce models, rostering practices and productivity outcomes
• Strong stakeholder engagement skills—you can influence, coach and bring people on the journey
• Experience in the residential aged care sector is highly regarded.
• Ability to travel as required including inter-state.

Why join BaptistCare?

• Be part of a purpose driven faith-based organisation with over 110 years of community impact
• Join at a time of transformation and growth following our national merger
• Work in a role with real influence on care quality, compliance and sustainability
• Collaborate with passionate, values led leaders across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

About Us

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre‑employment medical.

BaptistCare – Inspired by Jesus to champion care for all.