Business Development Manager – NDIS

Inclusive Solutions Australia; City of Brisbane; On-site; AUD 72,000 - 98,000; Full time

Job summary

Inclusive Solutions Australia is seeking a Business Development Manager – NDIS to grow participant services across South East Queensland from Logan Central. This role manages the full intake journey, builds referral networks, and converts opportunities into sustainable services with strong NDIS knowledge and admin capability.

The position offers a competitive salary of $85,000+ super, with KPIs and opportunities to shape service delivery in a growing NDIS provider. Apply now to join ISA's team.

Qualifications

• Strong knowledge of the NDIS and disability sector.
• Understanding of NDIS plans, funding and provider services.
• Ability to develop professional referral relationships.
• Capable of turning enquiries into service opportunities.
• Organised and administratively strong.
• Excellent communication in writing and speaking.
• Experience with ShiftCare, Microsoft 365 or comparable CRM systems.

Responsibilities

• Develop ISA's referral pipeline and convert opportunities into sustainable services.
• Build relationships with Support Coordinators and NDIS referral partners.
• Proactively develop new referral networks and opportunities.
• Manage participant intake and onboarding processes.
• Coordinate Service Agreements and onboarding steps.
• Maintain accurate intake records and follow-ups.
• Collaborate with Operations to ensure service delivery is set up correctly.
• Represent ISA at stakeholder events and community opportunities.

Skills

NDIS knowledge

Relationship building

Communication

KPI focus

Organisational skills

Education

Disability/community services qualification

Tools

ShiftCare

Microsoft 365

CRM systems

Job description

Business Development Manager – NDIS

Inclusive Solutions Australia – Logan Central QLD

Inclusive Solutions Australia (ISA Group) – Full-Time | $85,000+ Super – South East Queensland

Check us out before you apply.

Explore ISA’s website, Support Worker Search, Community Search Engine, Participant Toolkit and more. We’ve built something we’re genuinely proud of — and we’re looking for the right people to help us take it further. Visit isagroup.com.au and see what we’re about.

Do you know the NDIS, know how to build genuine referral relationships and know how to turn those relationships into sustainable participant services?

Inclusive Solutions Australia is looking for a highly capable Business Development Manager – NDIS to drive participant growth across South East Queensland.

This is a relationship-led business development role with responsibility for the full participant intake journey — from building referral networks and generating opportunities through to intake, conversion, onboarding and successful handover to Operations.

We're not looking for a generic salesperson.

We want someone who understands the NDIS, is exceptional with people, commercially switched on and highly organised. Someone who can build strong relationships and generate growth while maintaining excellent administration, follow-through and participant experience.

What You'll Own

You will be responsible for developing ISA's referral pipeline and converting suitable opportunities into sustainable services.

Your role will include:

• Building strong relationships with Support Coordinators and key NDIS referral partners
• Proactively developing new referral networks and opportunities
• Generating and managing a healthy participant pipeline
• Responding to participant enquiries and managing intake
• Understanding NDIS plans, funding, goals and requested supports
• Identifying appropriate opportunities for ISA services
• Converting suitable referrals into ongoing participant services
• Working toward agreed participant-growth and recurring support-hour KPIs
• Preparing accurate Service Agreements and coordinating onboarding
• Maintaining accurate intake records, systems and follow-ups
• Working closely with Operations to ensure new services are deliverable and set up correctly
• Providing a complete handover before service commencement
• Following up new participants during the early stages of service to support retention
• Representing ISA at targeted stakeholder, networking and community opportunities

Who We're Looking For

You might currently work in NDIS business development, intake, community engagement, partnerships, Support Coordination or service coordination.

Your current job title matters less to us than your capability.

We're looking for someone who:

• Has strong practical knowledge of the NDIS and disability sector
• Understands NDIS plans, funding and provider services
• Is confident developing professional referral relationships
• Can turn relationships and enquires into genuine service opportunities
• Is warm, engaging and exceptional with participants and stakeholders
• Has strong commercial awareness and is comfortable working toward KPIs
• Is highly organised and administratively strong
• Communicates exceptionally well, both verbally and in writing
• Can manage multiple referrals and priorities without losing track of follow-up
• Takes initiative and knows how to investigate and problem-solve
• Learns systems quickly
• Takes genuine ownership and follows things through to completion

Experience with ShiftCare, Microsoft 365 or comparable participant-management/CRM systems will be highly regarded.

Relevant disability, community services, business or related qualifications are desirable; however, capability, NDIS knowledge and demonstrated experience are what matter most to us.

What Success Looks Like

This isn't a role where success is measured by how many networking events you attend.

We're looking for results.

Success means building genuine referral relationships, developing a strong pipeline, converting appropriate participants, securing sustainable recurring support hours and ensuring new participants are onboarded properly.

At ISA, bringing a participant through the door is only the beginning.

Quality of onboarding, Service Agreements, administration, operational handover, stakeholder experience and early participant retention all matter.

We want sustainable growth and participants who are the right fit for ISA and the services we provide.

Why ISA?

ISA is a growing NDIS provider with an established presence across South East Queensland.

We're continuing to strengthen and scale our business and are looking for someone who is excited about playing a genuine role in that growth.

You’ll have ownership of your portfolio, clear performance expectations and the opportunity to build strong relationships across the NDIS sector while directly contributing to ISA's continued growth.

We value people who are smart, accountable, responsive, exceptional with people and willing to make things happen.

Remuneration

$85,000+ super, depending on experience and demonstrated capability.

We believe strong performance should be recognised.

Remuneration will be formally reviewed based on demonstrated performance against agreed KPIs, sustainable participant growth and broader performance expectations.

If you understand the NDIS, love building relationships and have the drive and organisation to turn opportunities into sustainable services, we'd love to hear from you.