Business Development Manager - Aged Care and NDIS

My Guardian; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

My Guardian, a leading Aged and Disability Care provider, is seeking a Business Development Manager to drive growth across South Australia. You will build robust referral networks, promote our services, and increase brand awareness within the Aged Care sector.

In this role you will manage client onboarding, coordinate service delivery with care teams, and cultivate strong relationships with families and external stakeholders to support growth, retention, and exceptional client experiences.

Qualifications

• Experience in a business development or intake-focused role in aged care or disability services.
• Strong understanding of Home Care Packages, NDIS and Aged Care Quality Standards.
• Excellent verbal and written communication and relationship-building skills.
• Ability to work autonomously with initiative and good judgment.
• Experience using CRM or care management systems desirable.
• Current driver's licence and willingness to travel.

Responsibilities

• Build and maintain relationships with prospective and existing clients and stakeholders.
• Promote My Guardian’s services and brand through networking and community outreach.
• Identify new business opportunities across referral networks, partnerships, events, and community channels.
• Conduct initial consultations with prospective clients to understand service needs and convert leads into active clients.
• Meet onboarding KPIs through proactive lead generation and efficient conversion strategies.
• Coordinate with internal teams to schedule services aligned with client preferences.

Skills

Relationship-building

Negotiation

Communication

Autonomy

Travel-ready

Tools

CRM systems

Job description

Business Development Manager - Aged Care and NDIS

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across the SA market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care sector.

This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

About the role

Business Development & Client Acquisition

Build and maintain strong relationships with prospective and existing clients, their families, and key external stakeholders.

Actively promote My Guardian’s services, brand, and values through professional engagement, networking, and community outreach.

Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.

Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.

Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.

Collaborate on the development and implementation of innovative marketing and referral initiatives.

Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.

Client Onboarding & Service Coordination

Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.

Guide clients and families through available service options, funding pathways, and expectations.

Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.

Provide clear documentation and handover to operational teams post-onboarding.

Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.

Client Relationship Management

Act as the primary contact during onboarding and early service delivery phases.

Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.

Foster trust and rapport with clients and their families through consistent communication and professional service delivery.

Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.

Skills & Experience:

Experience in a business development or intake-focused role, ideally within aged care or disability services.

Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.

High-level communication, negotiation, and relationship-building skills.

Demonstrated initiative, sound judgment, and ability to work autonomously.

Experience using CRM or care management systems (desirable).

Current driver’s licence and willingness to travel as needed.

Competitive salary package

Supportive and positive culture

If this sounds like the perfect opportunity for you, we would love to hear from you.

Please note that only shortlisted candidates will be contacted.