Business Development Consultant

Southern Cross Care (Vic); Richmond Shire; On-site; AUD 90,000 - 120,000; Full time

Job summary

Mercy Health is seeking a Business Development Consultant to position the organisation as a leading provider across Home Care, Residential Care and Seniors Living. You will build and manage a strong referral pipeline and form strategic partnerships to connect services with community activities.

You will promote aged care services to referral sources, communicate effectively with clients and families, and aim to exceed sales targets and KPIs while delivering compassionate, customer-focused

Qualifications

• Strong understanding of aged care pathways and means-testing subsidies.
• Excellent written and oral communication skills.
• Proven ability to work collaboratively within a team and with a range of referral groups.
• Experience promoting services and achieving sales targets.
• Excellent customer service, time management and organisational skills.
• Innovative mindset and adaptable, positive approach to engagement.

Responsibilities

• Position Mercy Health as the preferred provider among referrers and clients across Healthy Ageing streams.
• Increase brand awareness by forming strategic partnerships and attending expos.
• Drive new business initiatives to meet sales KPIs and growth targets.
• Promote aged care services to a broad range of referral sources and stakeholders.

Job description

Business Development Consultant

Home Care Hughesdale: Full time: Posted Today: End Date: October 17, 2026 (30 days left to apply): JR-9560 Employment Type: Full Time Location: Richmond office and various Mercy sites Upload with Application: Copy of resume, cover letter and relevant qualifications Contact: Lindy Le Page; [e-mail] Where there's life, there's Mercy.

Where there's care, there's You. At Mercy Health, it's all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Business Development Consultant (BDC) at Mercy Health is vital in positioning our organization as the preferred provider among referrers and clients in all Healthy Ageing streams, including Home Care, Residential Care, and Seniors Living.

This role not only focuses on managing and enhancing a strong pipeline of referrals from key sources but also emphasizes the need to win new business to achieve sales targets. The BDC is responsible for increasing brand awareness within the local community by forming strategic partnerships, participating in expos, and identifying opportunities to connect our services with relevant community activities and groups. By driving new business initiatives, the BDC plays a critical role in meeting our overall sales objectives.

Utilize your expertise in aged care pathways to increase client conversion, communicate effectively both in writing and verbally with clients, families, and team members. Promote our aged care services to a broad range of referral sources. Consistently achieve sales targets and meet Key Performance Indicators (KPIs). If you're passionate about making a difference in aged care and have the skills we're looking for, we want to hear from you!

What you'll bring

You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional customer service.

To thrive in this role, you will have:

• Strong understanding of aged care pathways including accessing government subsidies on fees based on means testing
• Excellent written and oral communication skills.
• Proven ability to work collaboratively within a team and with a wide range of referral groups.
• Experience in promoting services and achieving sales targets.
• Excellent customer services acumen, time management, organisational and communication skills, with the ability to adapt and problem solve.
• Innovate mind set
• A compassionate, flexible and positive approach to customer engagement
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people's lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to their Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support.

We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and/or Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.