Business Customer Operations Leader

Sydney Water; Tullamore; On-site; AUD 130,000 - 170,000; Full time

Job summary

Sydney Water is seeking an experienced leader to oversee the Business Customer Operations function in the Western Region. You will manage a multidisciplinary team, drive customer outcomes, and ensure compliance across trade waste, backflow prevention, recycled water agreements, and investigations.

You will partner with customers, councils and regulators to protect networks, improve revenue recovery opportunities, and deliver strategic initiatives while maintaining a customer-focused service

Qualifications

• Experience leading multidisciplinary teams.
• Strong stakeholder engagement and communication skills.
• Customer-centric approach to service outcomes.

Responsibilities

• Lead a multidisciplinary team of field and office staff managing business customer relationships.
• Develop and implement compliance programs for trade waste, backflow, and recycled water agreements.
• Engage with councils, regulators and customers to deliver strategic initiatives.
• Protect networks and support revenue recovery opportunities.

Skills

People leadership

Stakeholder management

Customer focus

Education

Tertiary qualifications in Science/Engineering/Business

Job description

The role will oversee critical programs including trade waste, backflow prevention, recycled water agreement management, pollution investigations and customer compliance activities while ensuring exceptional service outcomes.

Key Responsibilities

• As Business Customer Operations Leader, you will lead a multidisciplinary team of field based and office-based staff responsible for managing Sydney Water's complex, high-value business customer relationships across the Western Region.
• This role combines people leadership, stakeholder engagement and operational management.
• Working closely with customers, councils, regulators and internal teams and stakeholders, you will help protect Sydney Water's networks, support revenue recovery opportunities and deliver strategic business initiatives.
• Lead and develop a team responsible for business customer relationships and compliance programs.

What you need

• You will be an experienced leader with strong stakeholder management skills and a customer-focused mindset, ideally with Tertiary qualifications in Science, Engineering, Business or a related discipline.
• As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role.
• Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.