Business Change Partner

Council Jobs; Melbourne; On-site; AUD 114,000 - 127,000; Full time

Job summary

City of Stonnington is seeking a Business Change Partner to plan, adopt and embed organisational change across a diverse project portfolio. You will partner with project managers, leaders and stakeholders to deliver lasting benefits and practical change strategies that support employees.

The role focuses on adoption planning, readiness assessments and effective messaging, with opportunities to coach sponsors and people leaders through change and ensure successful go-live outcomes.

Qualifications

• Certification in Change Management (i.e. Prosci CCP) preferred, though lesser formal qualifications with equivalent experience may be accepted.
• Demonstrated work experience in change planning, adoption and sustainment.
• Proficient in MS Office suite.
• Must possess a Working with Children Check or Police Check prior to commencing employment.
• Ability to gain cooperation from clients, the public and colleagues to motivate and develop teams.
• Ability to liaise with counterparts in other organisations to resolve specialist problems.
• Experience addressing intra-organisational issues and fostering a productive working environment.
• Experience delivering adoption, reinforcement and sustainment for digital/technology-enabled change.

Responsibilities

• Establish and maintain a clear adoption approach and change plan aligned to project milestones.
• Identify, validate and track stakeholder impacts and readiness requirements.
• Define and agree change scope including dependencies and BAU impacts.
• Prioritise adoption activities to match delivery cadence and business capacity.
• Deliver audience-specific communications across agreed channels.
• Design and deliver learning and performance support.
• Update processes, role expectations and service models with business leads.
• Provide go-live readiness inputs including readiness assessments and signoffs.
• Equip sponsors and leaders with messaging and tools to lead teams.
• Plan and deliver targeted stakeholder engagement.
• Surface risks and resistance early and coordinate interventions and escalations.
• Coordinate cross-functional alignment for multi-team changes.
• Provide clear change reporting on progress and risks.
• Identify cross-initiative dependencies and coordinate responses with PMO.
• Capture lessons learned to improve standards, tools and guidance.
• Apply pragmatic change practice across initiatives according to risk and readiness.

Skills

Change management

MS Office

Stakeholder engagement

Cross-functional collaboration

Education

Prosci CCP certification (preferred)

Tools

MS Office Suite

Job description

Stonnington City Centre, 311 Glenferrie Road, Malvern

As our Business Change Partner, you will ensure organisational change is successfully planned, adopted, and embedded across a diverse portfolio of projects and strategies across the City of Stonnington. You will partner closely with project managers, business leaders, subject matter experts and stakeholders to drive successful change outcomes that deliver lasting benefits to the City of Stonnington.

You will lead the development and implementation of practical, fit-for-purpose change strategies that support employees, while providing advice and coaching to leaders and sponsors, equipping them with the tools, messaging and confidence required to effectively lead their teams through change.

Key Responsibilities:

• Establish and maintain a clear adoption approach and change plan aligned to project milestones.
• Identify, validate and track stakeholder impacts and readiness requirements with business leads through to closure.
• Define and agree change scope (including in/out of scope, dependencies, and BAU impacts).
• Prioritise and sequence adoption activities to match delivery cadence and business capacity.
• Deliver timely, audience-specific communications across agreed.
• Design and deliver learning and performance support in the most effective format.
• Address operational impacts by updating processes, role expectations and service model requirements in partnership with business leads.
• Provide cutover and go-live readiness inputs, including readiness assessments, checklists and stakeholder signoffs as required.
• Equip sponsors and people leaders with practical messaging, tools and talking points to lead their teams through change.
• Plan and deliver targeted stakeholder engagement (right people, right time, right level of detail).
• Surface risks, concerns and resistance early and resolve them through agreed interventions and escalation pathways.
• Coordinate cross-functional alignment where changes span multiple teams and services.
• Provide clear change reporting on progress, readiness and adoption risks, including actions and decisions required.
• Identify and escape cross-initiative dependencies and impacts early, and coordinate responses with PMO and project teams.
• Capture lessons learned and translate them into improved standards, tools and guidance.
• Apply consistent, pragmatic change practice across initiatives and tailor it to risk, complexity and business readiness.

Join us in this full-time permanent role, offering a competitive salary range of $113,974 - $126,589 plus 12% superannuation and a monthly accrued day off.

What you'll need to succeed:

• A certification in Change Management (i.e. Prosci CCP) is preferred, though lesser formal qualifications may be acceptable with equivalent work experience.
• Demonstrated work experience in change planning, adoption and sustainment that showcases applicable skills and knowledge.
• Proficient in MS Office suite, with a strong ability to apply these skills in a practical work setting.
• Must possess a current [Working with Children Check/Valid Police Check] or be willing to obtain both prior to commencing employment
• Ability to gain cooperation and assistance from clients, the public, and colleagues, effectively motivating and developing team members in the administration of broadly defined activities.
• Proficient in liaising with counterparts in other organisations to discuss and resolve specialist problems, fostering collaboration and communication across different entities.
• Skilled in working with employeesto address and resolve intra-organisational issues, promoting a cohesive and productive working environment.
• Demonstrated experience delivering adoption, reinforcement and sustainment for digital/technology-enabled change (including post go-live embedding).

Enquiries

For enquiries relating to the role, please contact Michael Cavanagh, PMO and Change Delivery Lead at ********@stonnington.vic.gov.au.For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.

The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.

Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at "Why Stonnington".

If you have any support or access requirements, or would like to speak to someone about employment please contact Council's Talent Acquisition team on 8290 1333.