Business and Process Analyst | Client Onboarding
PwC
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Job summary
PwC Australia is seeking a Business and Process Analyst to redesign the end-to-end client onboarding process from data capture to downstream reuse, based in Sydney. You’ll collaborate with client-facing, risk and operations teams and work with the Automation & Agentification squad to translate designs into requirements, pilots and automation opportunities.
You’ll bring expertise in analytics, facilitation and BPMN/process-mapping to deliver simpler, standardised and risk-robust processes that
Qualifications
- Proven experience leading end-to-end process optimisation or business process re-engineering in complex, multi-stakeholder organisations.
- Strong current and future-state process mapping skills (BPMN, swimlanes, value stream and customer journey mapping).
- Experience with client onboarding and regulated risk processes (AML/CTF/KYC/CDD, conflicts, independence) and translating requirements into simple, compliant designs.
- Ability to measure process performance and build a case for change using quantitative and qualitative evidence.
Responsibilities
- Lead discovery and current-state mapping of end-to-end onboarding processes using BABOK-aligned techniques and process performance measures (volumes, cycle times, effort, rework).
- Diagnose root causes, duplicated data capture, redundant reviews, hand-offs and control gaps, and prioritise redesign opportunities by value, effort and risk.
- Design future-state processes, user journeys and fit-for-purpose onboarding pathways that eliminate non-value activity, standardise the core and remain risk-robust.
- Define data capture, mapping, business rules and reporting requirements so client and risk information can be reused and surfaced for management reporting.
- Translate designs into business requirements, user stories and acceptance criteria, and capture automation and AI opportunities for the A&A Squad backlog.
- Support pilots, process testing and business validation; prepare operating procedures, process documentation and transition materials to embed new ways of working.
- Plan and facilitate workshops, interviews and walkthroughs to build shared understanding and identify automation opportunities early.
- Build trusted relationships across client-facing, risk, compliance and operations teams and partner with change managers to drive adoption.
Skills
Tools
Job description
There’s real craft in redesigning how work gets done — and it starts with people who pair sharp analysis with practical process mapping and empathetic facilitation. As a Business Analyst (Streamline Client Lifecycle Program) at PwC, you’ll bring your analytical, facilitation and BPMN/process‑mapping expertise to redesign the end‑to‑end client onboarding process so data is captured once, reused downstream and processes are simpler, standardised and risk‑robust, based in Sydney / Gadigal (Eora Nation). You’ll partner with client‑facing, risk and operations teams across PwC Australia and work closely with the Automation & Agentification squad to translate designs into requirements, pilots and automation opportunities.
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health — giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future
Internal Firm Services
Not Applicable
Workforce Transformation
Manager
There’s real craft in redesigning how work gets done — and it starts with people who pair sharp analysis with practical process mapping and empathetic facilitation. As a Business Analyst (Streamline Client Lifecycle Program) at PwC, you’ll bring your analytical, facilitation and BPMN/process‑mapping expertise to redesign the end‑to‑end client onboarding process so data is captured once, reused downstream and processes are simpler, standardised and risk‑robust, based in Sydney / Gadigal (Eora Nation). You’ll partner with client‑facing, risk and operations teams across PwC Australia and work closely with the Automation & Agentification squad to translate designs into requirements, pilots and automation opportunities.
At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health — giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future
- Lead discovery and current‑state mapping of end‑to‑end onboarding processes using BABOK‑aligned techniques and process performance measures (volumes, cycle times, effort, rework).
- Diagnose root causes, duplicated data capture, redundant reviews, hand‑offs and control gaps, and prioritise redesign opportunities by value, effort and risk.
- Design future‑state processes, user journeys and fit‑for‑purpose onboarding pathways that eliminate non‑value activity, standardise the core and remain risk‑robust.
- Define data capture, mapping, business rules and reporting requirements so client and risk information can be reused and surfaced for management reporting.
- Translate designs into business requirements, user stories and acceptance criteria, and capture automation and AI opportunities for the A&A Squad backlog.
- Support pilots, process testing and business validation; prepare operating procedures, process documentation and transition materials to embed new ways of working.
- Plan and facilitate workshops, interviews and walkthroughs to build shared understanding and identify automation opportunities early.
- Build trusted relationships across client‑facing, risk, compliance and operations teams and partner with change managers to drive adoption.
- Proven experience leading end‑to‑end process optimisation or business process re‑engineering in complex, multi‑stakeholder organisations, ideally in professional services or financial services.Strong current and future‑state process mapping skills (BPMN, swimlanes, value stream and customer journey mapping).
- Demonstrated application of Lean, Six Sigma or similar methods to remove waste, reduce hand‑offs and standardise processes.
- Experience with client onboarding and regulated risk processes (AML/CTF/KYC/CDD, conflicts, independence) and translating requirements into simple, compliant designs.
- Ability to measure process performance and build a case for change using quantitative and qualitative evidence.
- Strong requirements elicitation and backlog refinement experience, including business rules, data mapping, user stories and acceptance criteria.
- Experience identifying automation and AI opportunities and working with technology teams to deliver them.
- Skilled facilitator and effective communicator, comfortable navigating Agile, Waterfall and hybrid delivery environments.
- Proficiency with tools such as Visio, Miro, Microsoft Whiteboard and Jira; exposure to process mining (Signavio, Celonis) or CRM/workflow platforms (Salesforce) is highly regarded.
- The opportunity to work with leading organisations and cutting‑edge technology that challenge and expand your expertise.
- Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
- Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
- Clear paths for career progression supported by continuous learning and leadership development.
- Generous leave entitlements to support your work‑life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
- A world‑class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.
This role is being offered as a 12 month max term contract
We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone.We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI‑Human Collaboration, Analytical Thinking, Business Case Development, Business Process Improvement, Change Control Processes, Coaching and Feedback, Communication, Costing, Creativity, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Kanban (Project Management), Learning Agility, Optimism, Plan of Action and Milestones (POA&M) {+ 31 more}
Not Specified
No
No
October 30, 2026
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