Business and Process Analyst

Mable; Sydney; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Parental leave

Hybrid work

Flexi Leave Days

Floating public holiday

Reward and Recognition program

Diversity and inclusion

Job summary

HomeMade, part of the Attain Healthtech Group, is seeking a Business and Process Analyst to lead requirements gathering and support delivery planning for key short-term improvements prioritised from the Continuous Improvement Plan.

You will partner with Product, Tech and Operations, map current and future-state processes, drive testing and rollout, and ensure solutions align with Aged Care regulations and HomeMade policies while guiding internal teams and customers through change.

Qualifications

• Recent experience in a technical project role.
• Experience collaborating with multiple stakeholders.
• Excellent written and verbal communication.
• Strong problem-solving and decision-making skills.
• Excellent time-management and organisational skills.

Responsibilities

• Lead initiatives to analyse and improve operational processes and technology.
• Gather and document business and process requirements with stakeholders.
• Develop and manage project delivery plans with milestones and reporting.
• Coordinate training and communications for internal teams and customers.
• Ensure solutions align with regulatory requirements and policies.

Skills

Tech project exp

Stakeholder mgmt

Communication

Problem solving

Time management

Organisational skills

Google Suite

Salesforce

Tools

Google Suite

Salesforce

Job description

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

To find out more, visit https://homemadesupport.com.au/

About the role

An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want.

You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritised from the organisation’s Continuous Improvement Plan.

Key Responsibilities

• Lead initiatives to analyse, design and improve HomeMade’s operational processes and technology, identifying productivity and cost-saving opportunities.
• Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes.
• Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting.
• Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals.
• Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews.
• Coordinate training, coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs.
• Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing.
• Act as the key liaison between Operations, Product, Tech, leadership and external suppliers, ensuring alignment on project goals, deliverables and change impacts.
• Lead end-to-end business and process improvement projects from planning through to implementation, ensuring delivery within scope, timelines and budget.
• Facilitate working groups, provide regular project updates, coordinate business-wide communications and manage rollout activities with operational teams.
• Serve as the primary point of contact and escalation for business queries, ensuring timely clarification and resolution throughout the project lifecycle.
• Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.
• Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.
• Detailed understanding of Aged Care and the HomeMade business
• Recent experience working in a technical project role
• Experience working collaboratively with various internal and external stakeholders to achieve business and service level outcomes.
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making skills
• Excellent time-management and organisational skills
• Confidence using tech systems such as Google Suite, Salesforce
• Resolution-focused

The values we live by

Put People First

People and relationships matter most.

Foster Freedom

Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

Do The Right Thing

Be fair, honest, open, ethical, and transparent.

Be Bold

With a vision to imagine and create a brighter future.

Values we share as part of Attain Healthtech

Break New Ground

We simplify care with creativity and bold ideas.

Make It Matter

We put people at the centre and create impact that improves lives.

Own The Outcome

We aim high, deliver excellence and drive results that last.

Our benefits

Power your career

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday

Acknowledge a significant day your way with family and friends.

Be rewarded

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.

Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!