Business Analyst, Website User Experience Enhancement

University-of-Wollongon; Wollongong City Council; On-site; AUD 97,000 - 120,000; Full time

Job summary

University of Wollongong (UOW) invites a six-month fixed-term Business Analyst to work at the intersection of digital experience, user needs and organisational improvement. You will support discovery for shaping the university website experience, operating model and content governance, collaborating with faculties, divisions and technology teams.

Key responsibilities include requirements elicitation, documenting findings, and identifying opportunities for improvement to support the business case

Qualifications

• Demonstrated business analysis experience with requirements elicitation, documentation and journey mapping.
• Experience in digital or web projects and translating research into findings.
• Knowledge of website content, information architecture, analytics and accessibility (WCAG).
• Strong communication and ability to work with technical and non-technical teams.

Responsibilities

• Gather, analyse and document business, functional and non-functional requirements.
• Assess current website environment including content, IA, analytics, discoverability and accessibility.
• Map current and future-state user journeys and content publishing workflows.
• Prepare documentation, findings and recommendations to support decision-making and business case.

Skills

Analytical thinking

Business analysis

Requirements elicitation

Stakeholder engagement

Web analytics

Accessibility (WCAG)

Education

Degree in a relevant field

Job description

Make an impact at the University of Wollongong (UOW) — a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

This six-month fixed-term opportunity is ideal for a Business Analyst who enjoys working at the intersection of digital experience, user needs and organisational improvement. Reporting to the Project Manager, Website User Experience Enhancement, you will support the discovery phase of an initiative to shape the future of UOW’s website experience, operating model and content governance approach.

Working across faculties, divisions and technology teams, you will gather and analyse requirements, explore how people use and manage the University’s website, and identify opportunities for improvement.

You will translate research, data and stakeholder insights into clear findings and practical recommendations, supporting the development of the business case for the next phase of the initiative. This is an opportunity to contribute to a key strategic priority and help improve the digital experience for key audiences.

Key responsibilities:

• Gather, analyse and document business, functional and non-functional requirements through workshops, interviews, user research and other analysis techniques.
• Asses the current website environment, including content, information architecture, analytics, discoverability and accessibility.
• Map current and future-state user journeys and content publishing workflows, identifying pain points and opportunities for improvement.
• Prepare clear documentation, findings and recommendations to support project decision-making, and the business case for the next phase.

About the Team

This position sits within UOW’s Brand and Marketing Division, which leads the University’s brand, marketing and digital engagement, including its website and digital channels.

You will work closely with the Project Manager, Brand and Marketing teams, Information Management and Technology Services (IMTS), faculties, divisions, and external agency partners to build a shared understanding of user and organisational needs and inform the future of UOW’s online experience.

What You’ll Bring

We’re looking for an analytical and collaborative Business Analyst who can translate complex information and diverse stakeholder needs into clear, practical insights.

• A relevant degree with subsequent relevant experience, or an equivalent combination of education, training and experience.
• Demonstrated business analysis experience, including requirements elicitation, documentation and process or journey mapping, ideally within digital or web projects.
• Sound understanding of website content, user experience, information architecture, SEO, GEO, accessibility, including WCAG, and web analytics.
• Strong analytical and problem-solving skills with the ability to synthesise complex information into practical findings and recommendations.
• Excellent communication and stakeholder engagement skills, with the ability to work effectively across technical and non-technical teams.
• The ability to manage competing priorities and deliver quality work within project timeframes.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Flexible working arrangements and family-friendly policies
• Generous leave entitlements including additional concession days over the Christmas–New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Employment type: Fixed-term, Full-time appointment (6 months)
• Level 6/7: $96,898 - $119,986 + 17% superannuation commensurate with experience and capability
• Position Description
• Location: Wollongong Campus
• Valid Australian work rights required. Visa sponsorship is not available

Closing Date: Wednesday 14 October 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.