Business Analyst - Superannuation & Policy Administration

Davidson; Sydney; Hybrid; AUD 100,000 - 160,000; Full time

Job summary

Davidson seeks an experienced Business Analyst to join a technology transformation program in the Life Insurance and Superannuation space. You will operate as a senior techno-functional BA across discovery, analysis, elaboration, testing and implementation lifecycles, translating business requirements into user stories, process docs and acceptance criteria.

You will collaborate with Technology, Administration, Product, Legal and other stakeholders to deliver effective solutions, facilitate

Qualifications

• Strong experience as a Business Analyst, ideally in a senior or techno-functional capacity.
• Experience within Life Insurance and/or Superannuation industry.
• Demonstrated experience with mainframe or legacy applications, Life400 or similar systems.

Responsibilities

• Act as subject matter expert for client issues, changes and system/process improvements.
• Analyze existing processes/applications to identify transformation opportunities.
• Collaborate with Technology, Administration, Product, Legal and other stakeholders to understand requirements and deliver solutions.
• Facilitate business and technical workshops to elicit requirements.
• Develop and maintain business requirements, process designs and acceptance criteria.
• Translate requirements into well-defined user stories and acceptance criteria.
• Support sprint planning and story elaboration within Agile delivery teams.
• Identify risks, issues and dependencies and support mitigation strategies.
• Develop, refine and execute test cases as part of UAT.

Skills

Business Analyst

Techno-functional

Mainframe/Legacy

Life Insurance/Superannuation

Agile & UAT

Job description

Business Analyst - Superannuation & Policy Administration

Location: Sydney - Hybrid schedule

Contract: 6-month contract with potential for extension

Industry: Life Insurance / Superannuation

We are seeking an experienced Business Analyst to join a technology transformation program within the Life Insurance and Superannuation space. This role will suit a senior, techno-functional BA with strong experience working across mainframe or legacy applications, ideally within insurance or superannuation environments.

You will play a key role across the discovery, analysis, elaboration, testing and implementation lifecycle, translating business and customer requirements into high-quality user stories, process documentation and acceptance criteria.

Key Responsibilities

• Act as a subject matter expert and key contact for client issues, change requests and system/process improvements.
• Analyse existing business processes and applications to identify opportunities for transformation, improved customer service, cost reduction and operational efficiency.
• Work closely with Technology, Administration, Product, Legal and other stakeholders to understand requirements and deliver effective solutions.
• Facilitate and participate in business and technical workshops to investigate problems and elaborate requirements.
• Develop and maintain business requirements, process design documentation and supporting artefacts throughout the delivery lifecycle.
• Translate business requirements into well-defined user stories and initial acceptance criteria.
• Work with delivery teams to prioritise features and support sprint planning and story elaboration within an Agile environment.
• Identify business, commercial and technical risks, issues and dependencies and support appropriate mitigation strategies.
• Develop, refine and execute test cases as part of User Acceptance Testing.
• Support system deployments, implementation activities, release management and change initiatives.
• Develop change management and stakeholder communication plans, including implementation and training documentation.
• Provide regular progress reporting, highlighting risks, issues and exceptions.
• Support post-implementation reviews and continuous improvement initiatives.
• Assist operational teams with system/process issues and incidents impacting platform technology and users.
• Contribute to the development of team capability by sharing knowledge, reviewing documentation and supporting other team members.

About You

• Strong experience as a Business Analyst, ideally in a senior or techno-functional capacity.
• Experience within the Life Insurance and/or Superannuation industry.
• Demonstrated experience working with mainframe or legacy applications.
• Experience with L400 / Life400 or similar mainframe-based administration systems would be highly desirable.
• Strong business process analysis, requirements elicitation and problem-solving skills.
• Proven experience working within Agile technology delivery teams, including sprint planning and story elaboration.
• Strong understanding of user story development and experience applying INVEST principles.
• Experience facilitating workshops and engaging effectively with both technical and functional stakeholders.
• Experience supporting UAT, implementation, change management and post-implementation activities.
• Excellent communication, stakeholder management and documentation skills.
• Ability to assess the business, commercial, process and technology impacts of requirements and proposed solutions.
• Strong time management and ability to work collaboratively across multiple teams and value streams.

Why Consider This Opportunity?

Join a significant technology transformation initiative within the Life Insurance and Superannuation sector, working on a complex legacy/mainframe environment and contributing across the full business analysis and delivery lifecycle. The initial contract runs through 31 March 2027, with high potential for further extension.