Business Analyst

Yamaha Financial Services Pty Ltd; Sydney; On-site; AUD 117,000 - 143,000; Full time

Job summary

Yamaha Financial Services Pty Ltd in Sydney seeks a Business Analyst to drive end-to-end requirements across ERP (D365 F&O), Salesforce and lending platforms, delivering BRDs, FRDs, user stories, BPMN maps and data mappings.

You will facilitate workshops with cross-functional stakeholders, perform gap analyses, define functional and non-functional requirements, and support QA/UAT, while coordinating with offshore teams to ensure timely delivery.

Qualifications

• 5–8+ years’ experience as a Business Analyst in financial services.
• Experience supporting large technology transformation programs.
• Exposure to ERP, Salesforce or lending platforms.
• Experience working with offshore technology teams.
• Strong skills in requirements documentation, process modelling (BPMN) and stakeholder engagement.
• Experience using tools such as Jira, Confluence or Azure DevOps.
• Tertiary qualifications in Business, Information Systems or similar (IIBA certification advantageous).

Responsibilities

• Lead end-to-end requirements activities across ERP (D365 F&O), Salesforce and lending platforms (LOS/LMS).
• Produce high-quality artefacts including BRDs, FRDs, user stories, process maps (BPMN), data mappings and RTMs.
• Facilitate workshops and discovery sessions with cross-functional stakeholders.
• Conduct gap analysis, define functional and non-functional requirements, and support solution design.
• Support QA and UAT activities including test planning, defect triage and business sign-off.
• Partner with Project Managers to manage scope, delivery risks and dependencies.
• Maintain requirements backlogs and support Agile delivery where applicable.
• Document integration requirements (APIs, batch processes and data flows).

Skills

BPMN

Stakeholder engagement

Requirements documentation

Process modelling

Offshore collaboration

Education

Business / Information Systems degree

Tools

Jira

Confluence

Azure DevOps

Job description

Yamaha Financial Services Pty Ltd – Wetherill Park NSW

As a Business Analyst, you will work across major technology initiatives, ensuring business requirements are clearly defined, solutions are validated, and change is delivered effectively. Acting as a key link between business and technology teams, you will support governance, testing, and continuous improvement across a complex transformation portfolio.

Key responsibilities

Business Analysis & Delivery

Lead end-to-end requirements activities across ERP (D365 F&O), Salesforce and lending platforms (LOS/LMS).

Produce high-quality artefacts including BRDs, FRDs, user stories, process maps (BPMN), data mappings and RTMs.

Facilitate workshops and discovery sessions with cross-functional stakeholders including Credit, Risk, Finance, Compliance, Insurance, Sales and Operations.

Conduct gap analysis, define functional and non-functional requirements, and support solution design.

Support QA and UAT activities including test planning, defect triage and business sign-off.

Program & Change Governance

Partner with Project Managers to manage scope, delivery risks and dependencies.

Maintain requirements backlogs and support Agile delivery where applicable.

Support vendor engagements including SOWs and acceptance criteria.

Contribute to change governance, prioritisation and benefits realisation tracking.

Platforms & Transformation Initiatives

ERP Replacement

– support finance process design, integrations, master data governance and cutover planning.

Salesforce Programs

– capture requirements across Sales, Service and Experience Cloud and support integration with core platforms.

Loan Origination & Management Systems

– document requirements across credit decisioning, underwriting, KYC/AML, servicing and regulatory reporting.

Data, Integration & Compliance

Document integration requirements (APIs, batch processes and data flows).

Capture non-functional requirements including security, privacy, performance and scalability.

Ensure alignment with Australian regulatory frameworks (Privacy Act, AML/CTF) and US financial services cyber expectations (NIST, SOC2, GLBA, FFIEC).

Working with Offshore Teams

Collaborate with offshore development teams in India delivering bespoke systems

Provide clear specifications and coordinate design reviews, testing and release readiness across time zones.

What You Bring

5–8+ years’ experience as a Business Analyst in financial services.

Experience supporting large technology transformation programs.

Exposure to ERP, Salesforce or lending platforms.

Experience working with offshore technology teams.

Strong skills in requirements documentation, process modelling (BPMN) and stakeholder engagement.

Experience using tools such as Jira, Confluence or Azure DevOps.

Tertiary qualifications in Business, Information Systems or similar (IIBA certification advantageous).

Why Join Us?

This is a great opportunity to help shape a new role, improve reporting processes, and build meaningful insights that support business performance, this role offers 130K plus super.

By applying, you acknowledge and agree that your personal information will be collected and handled in accordance with our privacy policy located on our website (https://www.yamaha-motor.com.au/privacy).