Business Analyst

Bank of Sydney; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounted home loans

Online perks and discounts

Health and well-being resources

Job summary

Bank of Sydney is seeking a Business Analyst to analyse business processes and systems, gather requirements, and recommend improvements. You will work with stakeholders across the organisation to support projects, improve processes, analyse data, document requirements, and assist with system implementation and testing.

Your role includes interviewing and workshops to capture needs, translating data into insights, and creating BRD/user stories and process maps for delivery.

Qualifications

• Minimum 2 years’ experience as a BA in banking or financial services
• Excellent communication and stakeholder engagement
• Experience with requirements documentation (user stories, BRDs, process flows)
• Proficiency with tools such as Jira, Visio, PowerPoint, Excel
• Understanding of SDLC, Agile, and/or Waterfall methodologies
• Ability to translate complex concepts into simple, actionable insights

Responsibilities

• Gather requirements by conducting interviews, facilitate workshops, and research to capture business needs
• Interpret data, identify trends, and provide insights that support decision‑making
• Collaborate with business leaders, SMEs, developers, testers, and project managers
• Create BRD, user stories, acceptance criteria, process maps, and other artefacts
• Assess proposed solutions, conduct gap analyses, and validate alignment with business objectives
• Assist with test planning, UAT coordination, defect triage, and validation of delivered features
• Support training, communication, and adoption activities for new processes or systems

Skills

Communication

Stakeholder engagement

Requirements documentation

Data interpretation

Transfer complex concepts

Tools

Jira

Visio

PowerPoint

Excel

Job description

Join our team as a Business Analyst and help deliver practical solutions across the organisation.

We’re with you

Established in 2001, Bank of Sydney is a growing retail bankthat delivers delight to customers across Sydney, Melbourne and Adelaide. With just under 200 staff, our purpose is toprovide genuine value to our people, customers, communities and partnersthrough our retail, business and trade finance products.

Working with us

A Bank of Sydney we’ve proudly created a culture of communityand connection where our employees enjoy:

• Delivering customer delight and genuine value to ourcustomers
• Thriving together with passionate, like-minded peers
• Developing their skills to achieve excellence in everything
• Engaging in professional, community and social events
• Being recognised by their peers and rewarded for theirefforts
• Financial benefits including discounted home loans
• Access to hundreds of online perks and discounts to counterthe cost of living
• Heart-felt health and well-being resources, activities andsupport

About the role

In this role you will be responsible for analysing businessprocesses and systems, identifying inefficiencies, gathering requirements, andrecommending improvements. You will work with stakeholders across theorganisation to support projects, improve processes, analyse data, documentrequirements, and assist with system implementation and testing.

Your key responsibilities will include:

• Gathering requirements by conduct interviews, facilitatesworkshops independently, and research to capture business needs
• Interpret data, identify trends, and provide insights thatsupport decision‑making
• Collaborate with business leaders, SMEs, developers,testers, and project managers
• Create Business Requirements Document (BRD) user stories,acceptance criteria, process maps, and other project artefacts
• Assess proposed solutions, conduct gap analysis, andvalidate alignment with business objectives
• Assist with test planning, UAT coordination, defect triage,and validation of delivered features
• Support training, communication, and adoption activities fornew processes or systems

All about you

We are seeking someone with the followingexperience/qualifications:

• Minimum 2 years’ experience as a BA in banking or financialservices
• Excellent communication and stakeholder engagement
• Experience with requirements documentation (user stories,BRDs, process flows)
• Proficiency with tools such as Jira, Visio, PowerPoint,Excel
• Understanding of SDLC, Agile, and/or Waterfall methodologies
• Ability to translate complex concepts into simple,actionable insights