Business Analyst

TAL; Sydney; Hybrid; AUD 100,000 - 130,000; Full time

Job summary

TAL is seeking a proactive Business Analyst to join our Group Life initiatives in Sydney. You will partner with business and engineering teams to gather requirements, translate them into user stories, and support our digital change programs across the product lifecycle.

The role focuses on process improvement, customer experience, and delivering intuitive solutions while applying Agile methods such as Scrum and Kanban. Familiarity with life insurance is highly desirable.

Qualifications

• Extensive experience in business analysis within the digital environment.
• Background in Agile delivery with Scrum/Kanban/Lean and process mapping.
• Life Insurance knowledge is highly desirable.
• Quals: CSPO, ASPO, CSM, A-SCM, BA or PM certification.

Responsibilities

• Analyze existing business processes and design future-state processes to improve customer experience and efficiency.
• Gather requirements, translate to user stories, and support backlog prioritisation.
• Coordinate digital initiatives, plan implementations, and document release steps.

Skills

Business analysis

Agile delivery

Process mapping

User stories

Education

CSPO

ASPO

CSM

A-SCM

Business Analysis or Project Manager Certification

Tools

Scrum

Kanban

Lean

UAT

Job description

• Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment.
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

This role is responsible for providing business and initiative support to TAL’s Group Life Stakeholders by developing innovative and intuitive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.

In this role you will:

• Business Analysis & Process Improvement: Analyse existing business processes, identify improvement opportunities, and design future-state processes that improve customer experience, efficiency and implementation outcomes.
• Requirements & Product Delivery: Partner with business and engineering teams to gather requirements, translate them into clear user stories and documentation, and support backlog prioritisation throughout the product development lifecycle.
• Digital Change & Implementation: Coordinate the delivery of digital initiatives, including user acceptance testing, implementation planning, release documentation, training and post-implementation reviews.
• Partner & Operational Support: Act as a subject matter expert for Group Life partners, supporting client change requests, deployments, system and process issues, incidents, and pre-sales or account management activities.
• Risk, Stakeholder & Delivery Management: Facilitate internal and external workshops, manage risks and issues, provide regular status reporting, and ensure stakeholders remain informed and aligned throughout delivery.

Qualifications

• Extensive experience and knowledge in business analysis within the digital environment, focusing on building customer experiences.
• Background in Agile delivery with a deep understanding and practical use of modern digital frameworks, including Scrum, Kanban, Lean, process mapping, flow charting, acceptance testing, and more.
• Life Insurance knowledge is highly desirable.
• Qualifications (CSPO, ASPO,CSM, A-SCM, Business Analysis or Project Manager Management)

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index

Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.

Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.