Business Analyst

South Eastern Melbourne Primary Health Network Ltd; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Hybrid and flexible working

10 weeks paid parental leave

Five additional paid carers leave days

Employee Assistance Program

Learning and development opportunities

Annual health and wellbeing initatives

Job summary

South Eastern Melbourne Primary Health Network Ltd (SEMPHN) in Heatherton, VIC, is seeking a motivated Business Analyst to turn business needs into practical solutions that make a difference. Hybrid role with the option to work from home two days per week, on an ongoing full-time contract.

You will work with stakeholders across SEMPHN to understand needs, improve processes, document requirements and support delivery from planning through to handover.

Qualifications

• Experience in business analysis, requirements gathering, process improvement or a related field.
• Strong analytical and problem-solving skills with the ability to identify improvement opportunities.
• Experience documenting business requirements, process maps, user stories or similar artefacts.
• Strong communication and facilitation skills to engage stakeholders.

Responsibilities

• Business analysis and requirements gathering: work with owners, experts and delivery teams to understand business needs and validate requirements.
• Process improvement: review current processes and help develop future-state procedures and operating frameworks.
• Solution development: analyze needs, document requirements, user stories and acceptance criteria.
• Reporting and information requirements: define reporting needs, data sources and validation requirements.
• Project coordination and delivery: support planning, monitor progress and contribute to testing and handover.
• Stakeholder engagement: build working relationships to ensure requirements are understood and agreed.
• Governance and documentation: maintain clear records of decisions, risks and changes.
• Continuous improvement: contribute to improving BA practices and delivery methods.

Skills

Business analysis

Requirements gathering

Process improvement

Stakeholder engagement

Documentation

Reporting

Job description

South Eastern Melbourne Primary Health Network – Heatherton VIC

Are you ready to take the next step in your career and make a real impact? We’re looking for a motivated and collaborative Business Analyst to join SEMPHN and help turn business needs into practical solutions that make a difference.

Full-timg Ongoing Contract

Location: Heatherton, VIC

Flexible working: Work from home 2 days per week.

Business Analyst

Are you ready to take the next step in your career and make a real impact? We’re looking for a motivated and collaborative Business Analyst to join SEMPHN and help turn business needs into practical solutions that make a difference.

Who We Are

At South Eastern Melbourne Primary Health Network (SEMPHN), we’re a not-for-profit working to create a healthier future. From GPs and hospitals to aged care and pharmacies, we connect the dots so people get the right care, in the right place, at the right time.

We support over 1.6 million people across our region, with a focus on aged care, mental health, Aboriginal and Torres Strait Islander health, digital health, and workforce development.

What You’ll Do

As a Business Analyst, you’ll work closely with stakeholders across SEMPHN to understand business needs, improve processes and support the delivery of practical, effective solutions. You’ll play an important role in connecting business requirements with project delivery, reporting and continuous improvement.

Your responsibilities will include:

• Business analysis and requirements gathering: Work with business owners, subject matter experts and delivery teams to understand business needs, facilitate workshops and interviews, and document and validate requirements.

• Process improvement: Review current processes, identify opportunities for improvement and help develop future-state processes, procedures and operating frameworks.

• Solution development: Analyse business needs, assess potential solutions and document requirements, user stories, acceptance criteria, process maps and other business analysis artefacts.

• Reporting and information requirements: Collaborate with business owners and data and reporting specialists to define reporting needs, business rules, data sources and validation requirements.

• Project coordination and delivery: Support project planning, coordinate stakeholder activities, monitor progress and dependencies, and contribute to testing, implementation and handover.

• Stakeholder engagement: Build strong working relationships across internal teams and with external stakeholders to ensure requirements are understood and agreed.

• Governance and documentation: Maintain clear records of requirements, decisions, risks, approvals and changes, ensuring work aligns with SEMPHN’s policies and relevant governance frameworks.

• Continuous improvement: Contribute to improving business analysis practices, project delivery methods and organisational processes.

About You

You’re a curious, organised and solutions-focused professional who enjoys understanding how things work and finding ways to make them better. You’re comfortable working with different stakeholders, asking the right questions and translating complex business needs into clear, practical requirements.

You will also bring:

• Experience in business analysis, requirements gathering, process improvement or a related field.

• Strong analytical and problem-solving skills, with the ability to assess business needs and identify opportunities for improvement.

• Experience documenting business requirements, process maps, user stories, acceptance criteria or similar artefacts.

• Strong communication and facilitation skills, with the ability to engage stakeholders and build productive working relationships.

• The ability to analyse current and future-state processes, identify risks and dependencies, and support the development of effective solutions.

• An understanding of reporting and information requirements, including data quality, business rules and reporting processes.

• Strong organisational skills and attention to detail, with the ability to manage competing priorities and maintain accurate documentation.

• A collaborative mindset and a commitment to continuous learning, quality improvement and effective project delivery.

Why You’ll Love It Here

We offer a supportive and flexible workplace with benefits including:

• Salary packaging to increase your take-home pay.

• Hybrid and flexible working arrangements, including working from home 2 days per week.

• 10 weeks paid parental leave.

• Five additional paid carers leave days.

• Employee Assistance Program for you and your family.

• Learning and development opportunities.

• Annual health and wellbeing initiatives.

SEMPHN operates in a dynamic environment where priorities evolve in response to community needs and changes across the health system. We’re looking for people who are adaptable, collaborative and passionate about making a difference.

Applications close: Monday, 2 November 2026. Please note that we may commence interviews before the closing date, so we encourage you to apply early.

SEMPHN is managing this recruitment directly and is not accepting recruitment agency submissions.

For further information or to request a copy of the Position Description, please contact @semphn.org.au

At SEMPHN, we’re committed to creating an inclusive workplace where everyone feels welcome. We encourage applications from people of all backgrounds and lived experiences. Even if you don’t meet every requirement, we encourage you to apply — you may be exactly who we’re looking for.