Business Analyst

SDI Limited; Melbourne; On-site; AUD 85,000 - 120,000; Full time

Job summary

SDI Limited in Melbourne seeks a Business Analyst to bridge business needs with technical solutions and optimise processes. You will document requirements, map workflows, and support UAT and change management while delivering actionable data insights to leadership.

Ideal candidates have a minimum of 3 years in business analysis, a bachelor's degree in a related field, and strong communication, collaboration, and problem-solving skills to contribute to SDI's strategic priorities.

Qualifications

• Education: Bachelor's degree in a related field.
• Experience: 3+ years as a Business Analyst with various software applications.

Responsibilities

• Bridging the gap between business needs and technical solutions.
• Optimising processes, embracing new technologies, and developing a collaborative team environment.
• Contributing towards SDI Strategic Priorities.
• Conducting work safely, adhering to quality compliance and SDI values.
• Data & Reporting: Analyses data to build dashboards and provide insights to leadership.

Skills

Emotional intelligence

Analytical thinking

Communication skills

Integrity & accountability

High energy

Go-getter

Education

Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration, or related field

Tools

Microsoft 365

Job description

We are a Global Business leading the market with Australian made and owned dental restorative products, teeth whitening and small equipment. Founded in 1972, SDI products are now distributed in over 100 countries throughout the world. Our global head office and manufacturing plant is located in Melbourne with overseas branch offices and warehousing in the USA, Brazil and Germany.

The Business Analyst is responsible for:

• Bridging the gap between business needs and technical solutions.
• Optimising processes, embracing new technologies, and developing a positive outlook to a collaborative team environment.
• Contributing towards SDI Strategic Priorities.
• Conducting work in a safe manner, adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.

Specific Responsibilities

• Requirements Elicitation: Facilitates workshops and interviews with stakeholders to uncover, clarify, and document functional and technical requirements.
• Process Mapping: Analyses existing workflows to uncover efficiency gaps, bottlenecks, and areas for optimisation.
• Documentation: Writes clear user stories, acceptance criteria, and maintains the project documentation.
• Testing & Implementation: Supports User Acceptance Testing (UAT), reviews system changes, and assists with change management and training.
• Data & Reporting: Analyses commercial or operational data to build dashboards and presents actionable insights to leadership

Key Relationships (internal and external)

• SDI application users in Australia, US Germany Brazil and UK
• Liaising with external contractors

Job Environment

• Position is located at Bayswater Head Office
• Working days/hours - 38
• Local, interstate and international travel as required.

Essential Qualifications/Experience

• Education: Bachelor's degree in Engineering, Computer Science, Information Systems, Business Administration, or a related field (or equivalent practical experience).
• Experience: 3+ years of experience working as a Business Analyst, working with various software application.

Essential Skills, Knowledge and Attributes

Personal Qualities

• Emotional Intelligence (EQ)
• Analytical Thinker and Problem Solver
• Excellent Communication Skills
• Integrity & Accountability
• High energy
• Go-getter

Knowledge and skills

• Aware of SDI's current Quality policy and objectives
• Understands SDI's business processes, products, services, and operational requirements
• Demonstrates strong analytical and problem-solving skills to identify business needs and recommend effective solutions
• Skilled in gathering, documenting, and validating business and functional requirements
• Ability to analyze data and translate insights into actionable recommendations
• Effective stakeholder management and relationship-building skills across all levels of the organisation
• Strong verbal and written communication skills, including the preparation of reports, process documentation, and business cases
• Knowledge of process mapping, workflow analysis, and continuous improvement methodologies
• Understanding of quality management principles and their application within business processes
• Ability to identify risks, impacts, and dependencies associated with business changes
• Proficient in relevant business analysis tools and Microsoft 365 applications
• Capable of facilitating workshops, meetings, and requirements-gathering sessions
• Demonstrates project management awareness and the ability to support change initiatives
• Maintains a customer-focused approach and commitment to service excellence
• Understanding of compliance, governance, and organizational policies relevant to business operations
• Applies critical thinking and decision-making skills to support business objectives
• Committed to continuous learning and staying informed of industry trends and best practices in business analysis