Business Analyst

Unisys; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Unisys seeks a Business Analyst to drive onboarding and deployment activities for the SEA Platform. You will translate business needs into technical requirements, write user stories, and create processes and diagrams to support end-to-end onboarding with Product, Engineering and Deployment teams.

You will collaborate with ITSM processes, analyze metrics, and identify automation opportunities. The role requires an informatics background and NV1 clearance, based in Canberra, Australia.

Qualifications

• Degree in Informatics or 5+ years of IT solutions experience.
• NV1 security clearance required.
• Experience with ITSM environments and incident/request management.
• Strong analytical skills with onboarding metrics.
• Experience onboarding, implementation or deployment-focused BA roles.
• Ability to translate customer requirements into technical specifications.
• Experience with process mapping and diagramming tools (Visio).
• Experience writing detailed user stories and technical requirements.
• Knowledge of ITSM platforms such as ServiceNow, Freshworks, or BMC Helix.
• Familiarity with APIs and system integrations.
• Understanding of CI/CD principles and modern software practices.
• Experience with AI tools and LLM-related technologies is a plus.

Responsibilities

• Partner with Deployment teams to support end-to-end onboarding to SEA Platform solutions.
• Collaborate with Product, Engineering, and Customer teams to gather onboarding requirements.
• Translate customer needs into clear technical requirements and implementation plans.
• Create and maintain user stories, onboarding workflows, and acceptance criteria.
• Develop process flows, system diagrams, and onboarding documentation (Visio or similar).
• Act as liaison between technical and customer-facing teams for smooth onboarding.
• Support configuration and integration of platform components within customer environments.
• Analyze performance, usage, and product metrics to identify improvements.
• Identify and drive automation opportunities in onboarding and deployment processes.
• Work within ITSM / Service Desk environments to support incidents and requests.
• Participate in Agile ceremonies to align deployment and development teams.

Skills

Analytical skills

User stories

Requirements translation

Process mapping

API familiarity

CI/CD knowledge

ITSM platforms

Visio

Onboarding experience

AI tools

Education

Degree in Informatics

Tools

ServiceNow

Freshworks

BMC Helix

Job description

What success looks like in this role:

Business Analyst will support the Deployment and BAU activities for the DWS SEA Platform solutions by working closely with Deployment, Product, Engineering, and Customer teams. Translate business needs into technical solutions and implementation plans. Continuously analyze data and look for automation & enhancement opportunities.

Key Responsibilities

• Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.
• Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements.
• Translate customer-specific business needs into clear technical requirements and implementation plans.
• Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities.
• Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools).
• Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences.
• Support configuration and integration of platform components within customer environments.
• Analyze solutions performance, customer usage, and product metrics to identify improvement opportunities.
• Identify and drive automation opportunities within onboarding and deployment processes.
• Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes.
• Participate in Agile ceremonies, ensuring alignment between deployment and development teams.

You will be successful in this role if you have:

• Strong technical background with solid understanding of system architecture, product design, and platform solutions (supported by a degree in Informatics and/or 5+ years of experience working with IT solutions).
• NV1 security clearance required.
• Good understanding of IT Service Desk environments, support processes, incident/request management, and operational workflows.
• Strong analytical skills with the ability to work with product and onboarding metrics.
• Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles.
• Ability to translate customer requirements into technical specifications and scalable solutions.
• Experience with process mapping and diagramming tools (e.g., Visio or similar).
• Experience writing detailed user stories and technical requirements.
• Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, BMC Helix, other.
• Familiarity with APIs and system integrations.
• Understanding of CI/CD principles and modern software development practices.
• Beneficial to have experience working with AI tools and solutions leveraging Large Language Models (LLMs) and related AI technologies.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail].

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Our solutions - cloud, AI, digital workplace, logistics and enterprise computing - help our clients challenge the status quo and unlock their full potential.

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https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants:

Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity