Business Analyst

ACH Group; Adelaide; On-site; AUD 75,000 - 105,000; Full time

Job summary

ACH Group in Adelaide seeks a Business Analyst to enhance services and capabilities by eliciting, analysing, developing, communicating and validating requirements for changes to customer services, business processes, and IT systems.

You will guide process improvements, bridge IT and business gaps, document detailed analyses, and build strong relationships with stakeholders to ensure successful project outcomes and better customer experiences.

Qualifications

• Proven business analysis experience with analytical thinking and problem solving.
• Adaptability and flexibility across project stages.
• Strong requirements facilitation and documentation skills.
• Excellent communication and stakeholder liaison abilities.
• Police Check for Aged Care less than 12 months old at commencement.
• Friendly and inclusive culture, supporting diversity and wellbeing.
• Knowledge of financial advice for HESTA members is preferred.
• Wellbeing program including free employee assistance program.
• Recognition program acknowledging contributions.
• Salary packaging to maximise take home pay.
• Discounted Corporate Membership - Health Insurance.

Responsibilities

• Guide the businesses in improving processes, products, services and software.
• Bridge the gap between IT and the business to redesign processes and deliver solutions.
• Create detailed business analysis outlining problems, opportunities and solutions.
• Build trusted relationships with business users.
• Elicitation and capture of requirements and reporting back to stakeholders.
• Run workshops to drive process design improvements and performance.
• Support User Acceptance Testing and Training for project success.

Skills

Analytical thinking

Problem-solving

Stakeholder management

Requirements elicitation

Communication

Job description

The Business Analyst is responsible for enhancing ACH Group's solutions and capabilities by eliciting, analysing, developing, communicating and validating the requirements for changes to customer services, business processes, and information technology systems.

Key responsibilities

• Guide the businesses in improving processes, products, services and software
• Bridge the gap between IT and the business to redesign processes, determine requirements and deliver solutions to improve customer experience and business operations
• Create detailed business analysis, outlining problems, opportunities and solutions for business improvements
• Build trusted relationships with business users
• Elicitation and capture of business requirements and reporting them back to stakeholders, including identifying and then prioritizing technical and functional requirements
• Run workshops within the business, using techniques such as Lean/Six Sigma to ensure process design drives improvements to optimise performance and deliver customer outcomes
• Support User Acceptance Testing and Training to ensure the success of the project

About you

• Proven varied Business Analyst experience with demonstrated analytical thinking and problem-solving experience
• Adaptability and flexibility in your approach; willingness to take on new challenges throughout various stages of projects
• Demonstrated experience of successfully delivering outcomes
• Proven requirements facilitation and documentation skills
• Fantastic communication, interpersonal and consultative skills to build relationships and liaise with a range of stakeholders
• A Police Check for Aged Care less than 12 months old at commencement
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance

About us

For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.